HR Coordinator
Updated July 21, 2016
HR Coordinator
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycor
Paycor's Time and Attendance, Payroll, Onboarding and ACA modules have been used by our company in the last three years. All of our departments benefit from Paycor being our payroll vendor. We are very pleased with their quick responses to questions and implementation of new modules to help with new federal requirements. Paycor offers great solutions for businesses of all sizes!
- Support Specialists are quick to respond and provide answers by email or phone call. They explain things very well and also have a sense of humor, which means they are real people and awesome to work with!!
- Webinars are a great asset in helping prepare clients for upcoming federal changes. They are not a "hard sell" to purchase new products. If you are interested, they just ask you to let them know at the end of the webinar survey.
- New products are developed as needed and updates to tweak current modules are done quarterly. Users can even impact tweaks by rating issues as they come up.
- I'm not sure this is a con because every vendor is looking at their bottom-line but it can be difficult to implement a cost increase in the middle of the year with only three weeks notice. That said, they continue to be cost competitive.
- It would be awesome if they would update the Payroll Manager leave request section. If an employee has multiple leave requests pending, it does not update to the new request(s) and is difficult to manage.
- Our rep has promoted within the company, which is great. It would just be nice to know who our new rep is before we really need them for something. When we have new support specialists, they are great to let us know. It's just the umbrella account reps where this is a concern.
- Positive impact on the ACA reporting requirement expenses. We were able to implement and have the forms delivered without a huge revision to our HR budget. That is a big benefit for us!
We moved from ADP because it was not user friendly for our employees or HR department. We met with three companies when we went out to bid. Paycor was the best fit for us! We have not regretted that decision since!
Paycor Feature Ratings
Using Paycor
104 - Hourly for time and attendance. Salaried for leave management. HR for payroll.
2 - HR Coordinator ongoing and Accountant for financials
- Time and Attendance
- Leave Mangement
- Payroll
- Federal Reporting Requirements
Evaluating Paycor and Competitors
Yes - ADP Time and Attendance and Payroll were too difficult for our overall staff to use and was also difficult for our HR and Accounting staff to manage
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Third-party Reviews
We trusted our sales rep to deliver on the product she presented and she did! She really went to bat for us!
Paycor Implementation
- Vendor implemented
- Implemented in-house
Change management was a minor issue with the implementation
Paycor Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
Rex with ACA Support totally walked me through implementation. When we ran across something he was not sure about, he always found the answer and responded back to me very quickly. This was a brand new product and we were one of the first organizations to use it. I highly recommend the product and Rex.
Using Paycor
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Timing in and out for our employees
- Managing leave in the payroll module
- Submitting payroll
- I have to manually remove leave accruals at year-end because we have a bi-weekly payroll. If they could figure out a way to work with that, it would be awesome.
- Timing in and out via cell phone is an issue. I understand they are doing a update but to date, it is a problem.
- Figuring out the leave in the Time & Attendance module is difficult for our staff.