Procore, the full review.
April 04, 2018
Procore, the full review.
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Project Management
- Quality & Safety
- Field Productivity
Overall Satisfaction with Procore
My experience with Procore has been mostly positive with some small issues that come up with workflows and the way we need to execute on aspects of projects. Permissions are easy to deploy, user administration is easy, reporting could be much better in layout and data manipulation. Updates to the interface are frequent and need to be announced to the user base better. Support is responsive and easy to work with even when dealing with service outages. It is easy to spin up projects from pre-configured templates. Procore is a useful and time-saving tool that allows us as a commercial general contractor to be able to keep track of, manage, maintain, and run multiple active projects with a proactive approach.
Pros
- Mobility and ease of field use make Procore the key to a successful project because it enables live communication between the Project Managers in the office and the Superintendents in the field.
- Inspections are a breeze with the ability to create and submit checks along with Observations that can both take photo attachments straight from the device taking the picture.
- Accessibility. I can manage Procore from anywhere in the world as long as I have an online connection.
Cons
- Update pre-notification would be great. Users prefer to know what is changing if it is a small update to the user interface.
- Stability in the field. If Superintendents or users don't update their Procore apps, the data they are working with is old and they lose ability to upload to the Procore site.
- Internal markups for as-builts that can be shared with other users in the company and not the rest of the project team.
- Dexter Chaney Spectrum and Timberline
Procore is easy to use and user friendly. Without having to view data sheets and line items, Procore presents an easy to understand and cohesive approach to projects. Navigation and working on each tool is presented logically and in a manner that any non computer literate user can understand and adapt to with ease.
Procore's collaboration capabilities allow multiple Superintendents to work anywhere anytime. That allows for Project Managers to take that information and produce great snapshots for Owners and Subcontractors to understand what is happening and what still needs to be done in order to complete a project on time and under budget.
- Procore saves paper by putting the inspections, drawings, logs, and notes all in one place.
- The training for Procore is top notch and allows users to be spun up quickly within the environment.
- Gain visibility into projects
- Ensure information is accessible and up to date
- Document job site conditions
- Report on incidents and inspections
- Identify job site risks
- Track cost impacts from the field
We use the Safety, Project, and Core. Safety allows Superintendent to input violations, inspections, and observations of site conditions on the fly. Project allows for 1:1 communication of the progress of constructions from the field to the office with a few taps of a tablet. Core enables the management and easy access to all documentation aspects of the project.
Procore Feature Ratings
Using Procore
40 - Superintendents, Project Managers, Project Coordinators. All using Core, Safety, Project Management.
1 - Web based application analysis, cloud based experience, systems administrative experience.
- Mobile usage
- Project management in a single location
- Easy and quick onsite safety inspections
- Live connection to the field
- Cloud based management from anywhere
- Share live photos of the site any time
- Markup of drawings on the fly
- Share internal drawing markups with the company
- Allow owners and architects to view only what they need to see
Procore Support
| Pros | Cons |
|---|---|
Quick Resolution Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response | Less knowledgeable Not kept informed Need to explain problems multiple times |
Yes - Bugs that get submitted, take about a month for resolution. To be fair, that is probably the fastest turn around on bugs I have seen when pertaining to cloud software. Typically Procore is happy to work to identify, document, and submit a bug to be resolved if any are reported. I have seen some great consistency with the software.
All of my experiences with Procore support have been fairly average and not great or notable. They are capable to handle their job and provide a friendly and ready attitude towards solving problems. I consider the support better than most software providers which is saying a lot about the industry and application support as a whole.
Comments
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