QuickBase is flexible
Updated April 10, 2020

QuickBase is flexible

Joe Lichtefeld | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quick Base

We use QuickBase across all of our business segments and it is flexible enough to meet each segment's unique needs. Some of our main use cases include CRM, job applicant case management and AR collections. Some of these applications are used by hundreds of people. We also have smaller use cases for individualized departments with handfuls or less users. This platform allows us to more easily support smaller teams versus trying to support standalone desktop based solutions.

Pros

  • QuickBase is easy to use
  • QuickBase is flexible
  • QuickBase is user friendly

Cons

  • We struggle with some reporting needs
We have not evaluated other products. QuickBase came to our company via an acquisition where it was used as a CRM solution. Over the years, we have added many other use cases and since the product continues to meet our needs we have not conducted a search for a replacement product.
We have over 150 apps in our QuickBase platform. This flexibility allows us to meet many needs for our different business segments. One of the reasons that we like using the QuickBase platform is that it allows us from an IT perspective to be able to better support many of our departmental needs. We try not to support desktop based database tools as many times what is built and how it was built leaves with the person that built it. Utilizing QuickBase allows us to better support these smaller application needs that can still be critical to completing tasks for the organization.

Quickbase Feature Ratings

Pipeline and Governance

  • DocuSign
  • Formstack documents
Our initial integrations are fairly simple. They are just a few items for each. The process has been easy to use and learn.

Using Quick Base

3700 - There is a large variety of business functions within our user base. Operations, corporate, partners, and clients all use it in various ways. We have CRM solutions, Case Management solutions, compliance tracking and reporting, collections and other various departmental level application in our over 150 applications in our platform.
2 - Our main support roles are business analysts. We do have some developers that we can bring in to assist on some very specific items if our citizen developers and support people can not resolve.
  • CRM
  • Case Management
  • Compliance tracking

Quick Base Support

I have worked with a number of vendors in my over 20+ year experiences in IT. Quick Base support has been and continues to be one of the top two support teams that I have ever worked with. The platform is so easy to use that we rarely need support, but when we do, the support team is very fast to respond and the first level support personnel are knowledgeable and empowered. In over 10 years, I know of only two times that the initial person could not resolve our issue and they escalated to other levels on their end to get us responses.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I cannot describe one time, because I have found that its is exceptional almost every time. It is extremely rare that any of our cases have gone beyond 24 hours for resolution. In most cases, our issues are resolved in less than 4 hours from the submission of the case.

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