QuickBase is flexible
Updated April 10, 2020
QuickBase is flexible
Score 10 out of 10
Overall Satisfaction with Quick Base
We use QuickBase across all of our business segments and it is flexible enough to meet each segment's unique needs. Some of our main use cases include CRM, job applicant case management and AR collections. Some of these applications are used by hundreds of people. We also have smaller use cases for individualized departments with handfuls or less users. This platform allows us to more easily support smaller teams versus trying to support standalone desktop based solutions.
We can manage the platform centrally and still allow individual people the ability to manage their own applications. We are a large organization and there are a variety of skill sets. The ability to create different roles within each application gives us the flexibility of allowing people to best support themselves at the levels they are comfortable with. We can individualize the level of access within each application to allow the application to be updated and changed in the best manner for each use case.
We have not evaluated other products. QuickBase came to our company via an acquisition where it was used as a CRM solution. Over the years, we have added many other use cases and since the product continues to meet our needs we have not conducted a search for a replacement product.
- Building and deploying business applications faster
- Improving collaboration across one or more teams
- Solving a specific business challenge
The tool is easy enough to use that we can allow different people different levels of administrator levels to maintain things themselves or we can provide support from our IT department. Some of our areas have strong citizen developers and we can give this group the freedom they need and want to move their application forward at their pace. Others areas still want and look for IT to provide the support. We can provide this support with non-developers within our IT group.
As our business processes change, our end user administrators or our IT administrators can make changes quickly in the apps. With the ability to sandbox and preview within an application, we can prototype a solution for our users and demonstrate it to them without impacting production directly. Once they approve, the change, it is simple to apply the change to the production environment. Many times, we are able to complete simple changes on the fly during a phone call or within a meeting.
We have over 150 apps in our QuickBase platform. This flexibility allows us to meet many needs for our different business segments. One of the reasons that we like using the QuickBase platform is that it allows us from an IT perspective to be able to better support many of our departmental needs. We try not to support desktop based database tools as many times what is built and how it was built leaves with the person that built it. Utilizing QuickBase allows us to better support these smaller application needs that can still be critical to completing tasks for the organization.
Quick Base Feature Ratings
Pipeline and Governance
- Formstack documents
Our initial integrations are fairly simple. They are just a few items for each. The process has been easy to use and learn.
We have not integrated any other applications at this point. As a long time Quick Base user, we had previously connected other apps. We may look to switch to the pipeline the next time we need to make edits or update the interfaces, but we do not have plans at this time to convert.
We utilize the overall platform security settings from our centralized IT department. All individual applications are created initially by IT to ensure that all security protocols and standards are applied to all Quick Base applications. Citizen developers are then given full application access and not able to change the overall security settings.
Using Quick Base
3700 - There is a large variety of business functions within our user base. Operations, corporate, partners, and clients all use it in various ways. We have CRM solutions, Case Management solutions, compliance tracking and reporting, collections and other various departmental level application in our over 150 applications in our platform.
2 - Our main support roles are business analysts. We do have some developers that we can bring in to assist on some very specific items if our citizen developers and support people can not resolve.
Quick Base Support
I have worked with a number of vendors in my over 20+ year experiences in IT. Quick Base support has been and continues to be one of the top two support teams that I have ever worked with. The platform is so easy to use that we rarely need support, but when we do, the support team is very fast to respond and the first level support personnel are knowledgeable and empowered. In over 10 years, I know of only two times that the initial person could not resolve our issue and they escalated to other levels on their end to get us responses.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I cannot describe one time, because I have found that its is exceptional almost every time. It is extremely rare that any of our cases have gone beyond 24 hours for resolution. In most cases, our issues are resolved in less than 4 hours from the submission of the case.