Item: SAP Sales Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

1. Lead Management: Helped us get a comprehensive view of all leads with respect to their stages, campaigns, follow-ups log, engagement log, etc.
2. Opportunity Management: Helped manage all sales opportunities and active pipeline deals. Maintained records for opportunity source, stakeholders involvement, contracts and pricing doc etc
3. Out-of-the-box Reporting: Provides an intuitive dashboard for managing deals and looking at your pipeline - Open ARR, Closed ARR, Pipeline ARR, Lost Deals, Future Deals, YoY Numbers, SDRs/BDRs PVA etc

Pros and Cons

Reporting and dashboarding
CRM Functionalities
Sales Forecasting
Workflow Automation

UI can be made a little more user friendly
Implementation can be made easier. Took us a lot of time and IT team involvement

Return on Investment

Helped SDRs saved a lot of time in finding PVA which were otherwise spent on excel sheets doing calculations
Helped sales team manage opportunity easily, which were previously done in the excel sheet

SAP Sales Cloud Streamlining Business Processes

We had integrated the SAP Customer Data Platform (CDP) with HubSpot. It was a bi-directional sync. This sync helped marketing teams to run campaigns more easily by including personalization tokens directly from the CRM. We also created triggers (alerts) to create tasks for respective SDRs (based on the territory mapped in the CDP) whenever there was any engagement or reply on marketing email.

Scalability

Logging in the cloud platform is quite easy. It can be accessed by any geo via any device (laptops, iPads or mobiles). You can also enable MFA to provide additional security to your logins. Every user can filter data in CDP based on accounts/leads assigned to himself. He/She can also look at the leads/opportunity of assigned to other user just by applying simple filters.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

Pipedrive, Zoho CRM, Freshsales

Likelihood to Recommend

Well Suited
1. I am particularly impressed by the dashboarding functionality. Provided us a comprehensive 360 view of all our leads and opportunities. It kept the SDR and sales team honest with respect to their PVA
2. The workflow helped us with automation. Automatically updating fields such as deal close date, account type as soon as the opportunity stage moved to Closed Won

Less Appropriate
Sending notification or email alerts based on triggers can be worked upon. Difficult to set them up with limited functionalities

The perfect Sales Automation and CRM Software for your SDRs

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud