Item: SAP Sales Cloud
Rating: 8
Author: Rohitash Sinha

Use Cases and Deployment Scope

We at Rapidops are using SAP CX package for one of our associate business verticals, SAP has helped us with our marketing and e-commerce needs. The other vertical in which SAP CX has helped us is with customer service and other related areas of sales cloud functions. It has intended to assist our organization in improving our sales processes and outcomes while delivering a unified and consistent customer experience across a variety of touchpoints.

Pros and Cons

Sales Automation Journeys
Deal and Opportunity Management
Customer Experience Engagement
Integrations with CMS

Integration with Products like Experro
Headless CMS and robust campaign management
VAT Reporting and Integrations with Payment gateways like Stripe

Return on Investment

Improved Productivity
Better Reports and Dashboards
Data-Driven Decision-Making
Prolonged Implementation

SAP Sales Cloud Streamlining Business Processes

SAP Sales Cloud has improved cross-selling and upselling opportunities in our organization. With Core ERP solution our sales team has accelerated sales velocity and has streamlined complex sales use cases within a unified platform. Using real-time inventory management has benefitted our Accounts Team who has been effectively able to manage their Goods and Service Tax needs.

Scalability

The reason for the SAP Sales Cloud rating would be that this software can be deployed across numerous departments and locations is what this application is designed to provide effectively. To provide some key features such as customization of the product and its flexibility. The SAP integration potential has also gained some pointers for this rating. Product Performance, financial ramifications, and the availability of support and documentation are a few of the variables that will affect the grade.

Alternatives Considered

Experro, Bigin by Zoho CRM, Freshsales, Salesmate, Kissflow and Salesforce Essentials

Since the business model was complex, it was easy to single out the products that missed any of the critical feature or extent of the customization of the need for the industry we work in and is implementing internally. The other product lagged behind the scalability to which SAP Sales Cloud stacks up and has the potential to overcome future goals and challenges.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

Experro, Bigin by Zoho CRM, Salesforce Essentials, Stripe, Dialpad Ai Contact Center

Likelihood to Recommend

SAP comes into the picture where most of the SAAS applications failed as they are not a true 360-degree platform. The SAP Sales Cloud has helped us with lead/inquiry management. The post process involves deal/opportunity management, with sales and revenue forecasting using goal management reports across the sales team. The sales teams have been able to operate more productively and concentrate on high-value activities as a result.
There is nothing less appropriate but it is true that integration requires effort and implementation requires serious documentation but it is for the betterment of adoption I would say.

SAP Sales Cloud a right fit for large scale business

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud