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Great product, there is room for improvement
Updated October 24, 2023

Great product, there is room for improvement

Abdul Qureshi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central

Overall Satisfaction with SAP SuccessFactors

Use it for all the modules.
  • User experience
  • Employee self service
  • Time off
  • Reporting
  • Payroll
  • Year end updates
  • Business process
  • Reporting
  • Navigation
Great
It had its share of highs and lows. SAP ticket resolution could be improved.

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

No

Would you buy SAP SuccessFactors again?

Yes

SAP SuccessFactors Feature Ratings

7.3
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
6
4.0
Pay calculation
3
Support for external payroll vendors
4
Off-cycle/On-Demand payment
4
Benefit plan administration
4
Direct deposit files
4
Salary revision and increment management
4
Reimbursement management
5
7.0
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
6.8
View and generate pay and benefit information
6
Update personal information
7
View job history
7
View company policy documentation
7
Employee recognition
7
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
7.4
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
4.5
New hire portal
4
Manager tracking tools
5
8.0
Corporate goal setting
6
Individual goal setting
8
Line-of sight-visibility
9
Performance tracking
9
7.0
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
7

Using SAP SuccessFactors

3000 - HR, Payroll, Recruitment, Compensation, IT
10 - Technical consultants
Project Managers
Payroll Specialists
Compensation Analysts
Reporting Analysts
HR Generalists
  • Employee Pay
  • Performance Evaluation
  • Compensation
  • None
  • Mobile Application
  • Artificial Intelligence
  • More self service capabilities

Evaluating SAP SuccessFactors and Competitors

Yes - Lawson
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Cost, ease of use

SAP SuccessFactors Implementation

despite the challenges, the implementation process was smooth and well handled.
  • Third-party professional services
Infosys
Yes - 1. Modules with the exception of payroll in phase one
2. Payroll Go Live in phase two
Change management was a big part of the implementation and was well-handled
  • integration complexities
  • data migration
  • user resistance and training

SAP SuccessFactors Training

SAP SuccessFactors Support

SAP support timelines are longer and can be improved
ProsCons
Knowledgeable team
Kept well informed
Support understands my problem
Support cares about my success
Escalation required
Yes - yes
I appreciate SAP's commitment to customer support when it comes to their products

Using SAP SuccessFactors

One of the best in the industry in terms of user capabilities
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • User interface
  • Performance goals
  • submitting time off
  • viewing absence balance
  • viewing tax statements
Yes, but I don't use it