Smartlook is as smart as it gets
September 17, 2019
Smartlook is as smart as it gets
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
We moved to Smartlook after Mixpanel and Smartlook today is a complement to HubSpot in my company. Smartlook is used mostly by the Product Department and HubSpot by the Marketing Department. It is an extremely detailed tool with valuable insights into our retainer product in the way it allows to follow the customer action on the product (the recording and analysis of events feature being the biggest asset). I greatly recommend it for these reasons.
- Recording of user session
- Events tracking on the recordings
- Collaborative analysis by different team members on the recordings
- Extremely clear and engaging data visualization
- I can't think of any right now
- It is too early to tell. We are in the early stages of adoption.
The cost/value ratio was perfectly suited for our company. Other products were too expensive or just not competitive enough in what they offered when compared to Smartlook.
Do you think Smartlook delivers good value for the price?
Yes
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
Yes
Would you buy Smartlook again?
Yes