Splashtop, The Product that was their to save the Day, Week, Month, Year when the Pandemic Hit and continues to do so today !!!
June 26, 2023
Splashtop, The Product that was their to save the Day, Week, Month, Year when the Pandemic Hit and continues to do so today !!!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
- Remote Desktop
- SOS
Overall Satisfaction with Splashtop
Splashtop remote access is being used across the whole organization for remove desktop access by users as well as for support by support personnel. This allows user to access their systems remotely when needed as well as allows support personnel to assist users.
- Multiple Monitors
- File transfer
- Remote Desktop control
- Ability to remotely restart system if needed.
- Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
- Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
- Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent
- Saves time and money for support people and customers not having to travel to users for support.
- Has added remote access capabilities to user populations' of all sizes
- We were able to offer remote access to hundreds of users instantly without added expense when the Pandemic to keep their businesses going with current support solution that was already in place.
The Splashtop product meets security requirements quite well and the Administration makes it very easy to add/subtract user very quickly and securely. Connection encryption is required these days and Splashtop meets the need !!
It took us about a week to convert hundreds of users from the former product we were using. It was very easy to deploy once we got going with the rollout.
Yes - Logmein, Gotomypc
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes