Solved our immediate need and then changed our way of doing business!
February 15, 2022
Solved our immediate need and then changed our way of doing business!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Access
- Remote Desktop
Overall Satisfaction with Splashtop Enterprise
Prior to the pandemic we often went on-site to clients' locations to do their bookkeeping and other financial work. We needed to find an alternate way to work with their finances when we could not go in person, so after research, we selected Splashtop Enterprise. We found it easy to implement installation on our clients' computers, and we found Splashtop Enterprise support to be excellent in helping us to learn how to navigate. Along with the rest of the world, we have learned that we can be more efficient by we’re working remotely, so we continue to use Splashtop Enterprise as our regular way of doing business with clients whose computers we must work on. Once we got busy using it, we found we needed to add a second account so that various bookkeepers could be logging into various clients at various times. Two users have been enough for us to do the work we need to do.
- Gives me full access of remote computer
- Allows me to access office computers from my home
- Easily shows me which computers are available or off-line
- I had to learn that for some things I had to sign-in on the web in order to make changes (like grouping computers), but it was easy and fast learning, so I don’t necessarily feel it needs to change.
- I ended up making one of my employees the dedicated person to help clients download and install the business Splashtop Enterprise on their computers. It would be great if I could just send clients a link that would walk them through the process.
- ROI is fantastic. We have reduced travel time and can get more clients done in a shorter period of time because we are not driving back-and-forth.
- Because we had to implement this during the pandemic, I added a very, very nominal fee to each client’s invoice to cover the cost. Ultimately I ended up making money on this product.
Sometimes it seems a little bothersome that I’m always having to authenticate computers that seem to have been authenticated before, but given that we are working in the financial field, I do not resent it. I would rather have a safe and secure system than one that is loose but easy.
The minute I made the choice to go with Splashtop Enterprise I had helped to get it up and running and within the first day we were loading it on clients’ computers. It was especially attractive because our clients did not have to purchase the software, they only had to provide us access to their computers. I’m not sure I could’ve gotten clients to agree to this if they had to buy anything.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes