Great product. Very reliable, Easy to use and intuitive for all parties.
April 04, 2022

Great product. Very reliable, Easy to use and intuitive for all parties.

justin hagerty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

We use Splashtop to remotely support customers with their IT support needs. It gives us a reliable platform that is easy to use and is great value for money. Our technician uses it to support businesses worldwide.
  • It's easy for remote customers to install the software
  • It's reliable
  • After restarting remote systems it's easy to reconnect
  • Maybe make it easier to rename saved computer connections?
  • When new devices are added to the list it would be easier if there was a 'date added' field.
  • It's helped me support some customers that are on a limited budget. My costs are less and I can pass that on.
With a few simple clicks our customers can easily install the Splashtop software, allowing us easy access. We've been using it for over a year and have no need to contact support as it's always worked
Yes - TeamViewer. It was too expensive for a small business like ours. We only need to support customers occasionally so did not want to spend too much on software.

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


It's a great choice for an independent IT support company. lets us remote in to computers or mobile devices located anywhere in the world and use them as though we were there.

Using Splashtop Enterprise

Evaluating Splashtop Enterprise and Competitors

Configuring Splashtop Enterprise

Only Naming conventions mentioned earlier
No - we have not done any customization to the interface
No - we have not done any custom code

Using Splashtop Enterprise

It's very easy for both parties to install and manage.
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • There are not many 'handshakes' to do between customers and support
  • Renaming computers
  • Finding newly added PCs

Splashtop Enterprise Reliability

We've had no problems with latency or connections to remote PCs