Item: Splashtop
Rating: 10
Author: justin hagerty

Overall Satisfaction with Splashtop Enterprise

Use Cases and Deployment Scope

We use Splashtop to remotely support customers with their IT support needs. It gives us a reliable platform that is easy to use and is great value for money. Our technician uses it to support businesses worldwide.

Pros and Cons

Pros

It's easy for remote customers to install the software
It's reliable
After restarting remote systems it's easy to reconnect

Cons

Maybe make it easier to rename saved computer connections?
When new devices are added to the list it would be easier if there was a 'date added' field.

Return on Investment

It's helped me support some customers that are on a limited budget. My costs are less and I can pass that on.

Support Rating

With a few simple clicks our customers can easily install the Splashtop software, allowing us easy access. We've been using it for over a year and have no need to contact support as it's always worked

Splashtop Security

We've had no concerns with security and trust encryption is the very best

Onboarding with Splashtop

Yes it's well designed and easy to use for both parties. Once the customer has received the link (through email) even the most tech-weary still manage install Splashtop easily. That is a big plus!

Products Replaced

Yes - TeamViewer. It was too expensive for a small business like ours. We only need to support customers occasionally so did not want to spend too much on software.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Document 365

Likelihood to Recommend

It's a great choice for an independent IT support company. lets us remote in to computers or mobile devices located anywhere in the world and use them as though we were there.