Overall Satisfaction with SurveyMonkey
Used mainly internally to survey usage and satisfaction with the organization's system, mainly around training and knowledge. Also, from time to time, to survey customers satisfaction.
- Easy to build from scratch, the wizard approach takes you through steps.
- Easy to collect answers: a really easy way to distribute the survey as needed.
- Quick analysis as responses are sent because managers want 'early results,' so having the statistics nicely ready right away is good.
- UI is too loaded; there's a mix of the functions, "added value" info (like tips and benchmark data) and upgrades offered.
- Speed of the site could be better. Not that it is extremely slow, but if work a lot with the site, it might be painful.
- Although the wizard approach for building surveys A-Z is great, it would also be great to have a shortcut to build and send short "quick and dirty" surveys.
- In our case, there is no direct impact. We just found it beneficial to have a rather basic paid plan and have it handy whenever we have to collect feedback and opinions after some effort.
I once tried the survey feature of SharePoint (2010). It was far too complicated
to build the survey, I didn't even get to the distribution options. So, even though we pay for SP, we still pay also for SurveyMonkey too. I
know Google Forms is an easy to use and cheap (not to say free) and recently upgraded to now has many of the features SM has, but it still doesn't have as many options and generally feel less mature. It seems the gap between SM and Google is most felt in the survey management, e.g. the dashboard SM has. So if you run a few surveys at any given moment or create and oversees surveys frequently, SM will serve you better. If you need only a few surveys in a year, Google might be enough.
to build the survey, I didn't even get to the distribution options. So, even though we pay for SP, we still pay also for SurveyMonkey too. I
know Google Forms is an easy to use and cheap (not to say free) and recently upgraded to now has many of the features SM has, but it still doesn't have as many options and generally feel less mature. It seems the gap between SM and Google is most felt in the survey management, e.g. the dashboard SM has. So if you run a few surveys at any given moment or create and oversees surveys frequently, SM will serve you better. If you need only a few surveys in a year, Google might be enough.
SurveyMonkey Feature Ratings
Using SurveyMonkey
Pros | Cons |
---|---|
Easy to use Technical support not required Quick to learn | Cumbersome Feel nervous using Lots to learn |
- Allowing other access to the responses data, even if they don't have a SM account.
- Adding logo and other branding items.