Talkdesk Delivers Quality and Offers Outstanding Customer Support
July 26, 2019
Talkdesk Delivers Quality and Offers Outstanding Customer Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is the main telecom provider for our customer experience department. We take large volumes of inbound customer support calls from our customers and showroom teams on a daily basis. We also rely heavily on and their voice/call quality, in-depth reporting, and fast action support to keep our service afloat. I was wary about many VoIP providers coming from business telecom support for many years, I expected to have issues with networks, which were superb, Talkdesk matched that quality and any issues that did arise technically would be address promptly.
- Reporting - we rely on exports for mode usage (WFM and adherence), inbound and outbound volume and KPIs (AHT, ATT, AWT).
- Quality - with a great internal wired network Talkdesk lives up to the game.
- Support - There hasn't been a moment of frustration with anything Talkdesk offers, their support is fast and amazing!
- Future vision - AI for sentiment and all the other fun things about AI.
- Live speech to text - I saw this demo's somewhere and it was amazing, especially when a knowledge base was connected with an AI bot.
- Price - lower the price, we are all cheap and trying to get ahead.
- Volume, we have dealt with well over 100,000 interactions this year and talkdesk has lived up to them all
Customer Support and Quality! the providers mentioned above always had issues when customers networks were flawless, their support would often blame the ISP provider when we would have fiber networks connected to the company and verified network uptime would surpass any VoIP provider - they would switch to Talkdesk or Dialpad and would stop calling the ISP! after using Talkdesk for the last 2 years I agree it is amazing.