Item: Talkdesk
Rating: 8
Author: Joseph Porter

Use Cases and Deployment Scope

This is used by the customer service campaign I work with to make outbound calls. It helps to solve concerns we had regarding having reliable software to make calls, tracking calls made, and recording calls for quality training. I manage a team who uses Talkdesk everyday, its very user friendly and easy to get the hang of.

Pros and Cons

Ease of use
Call tracking
Ability to go offline to prevent incoming calls

No way to search for dates or times
Not able to disable incoming calls altogether

Return on Investment

I am not engaged with individuals who make these decisions and track the results for company software.

Usability

Inability to search dates/times for calls or completely disable inbound calls leaves something to be desired. Overall though, very easy to use and clean UI.

Support Rating

I have not used Talkdesk Support. I am not personally involved in the support, service, or purchase of this software. I use the software to track my teams calls and my team uses it to make calls.

Likelihood to Recommend

For small/medium businesses that need phone access over the computer without learning complex software.

People Manager: Talkdesk

Overall Satisfaction with Talkdesk