Item: Talkdesk
Rating: 10
Author: Tara Dundore

Talkdesk is currently used in one department/division of our company. It is being used specifically by our help-desk department.

Reliability - We face very little downtime with Talkdesk. It is a very reliable and stable product.
Resilience - Talkdesk is able to hold up to our highest call volumes as well as drastic shifts in volumes.
Support - In the rare case that we do have an issue, support is quick to respond and resolve. Our account rep goes above and beyond for us too!

There isn't a lot of customization in the reporting functions. Their pre-built reports are great, but I would like to see more ability to build our own reports with the stats that matter most to us.

Our previous software wasn't cutting it for us. We were limited in a lot of areas. As a company with many different support brands and contact information, Talkdesk allows us to be truly multifaceted in one program.

Support is very quick to respond. They are knowledgeable and always eager to assist.

Yes

Yes

I wasn't involved with the selection/purchase process

I wasn't involved with the implementation phase

Yes

I believe that Talldesk is extremely versatile. I would be hard-pressed to think of an instance where it wouldn't be helpful.

Talldesk is reliable

Overall Satisfaction with Talkdesk