Item: Talkdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Talkdesk is used by the whole organization for different purposes. For my department, we focus on using TalkDesk mainly to connect with clients and log notes from each call. Talkdesk makes it easy to call clients and keeps my notes from each call organized so that I can look back on it when I need to.

Pros and Cons

Keeping call logs organized.
An organized platform that is easy to use.
Time-saving! Calls can easily be started with just one click.

The tone/sound lags sometimes but that might be due to connection issues.

Return on Investment

Talkdesk helps me save a lot of time overall for me to use my time at the office efficiently.

Support Rating

I never ran into any major issue from Talkdesk so I never had to reach out to the support staff. I only had a few minor issues where the call quality is lagging or slow. I think its more of a connection issue, not the software itself. But I did have colleagues in my office reach out to the support team for other issues and they addressed the problem very quickly.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

I think it would be well suited in a sales department where a lot of calls are being made on an everyday basis. Talkdesk provides a platform where it allows you to make a high number of calls while keeping the records of the calls and notes from these calls in an organized manner.

Talkdesk is simple and easy to use!

Overall Satisfaction with Talkdesk