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Want to Scale? Buy Talkdesk.
March 31, 2022

Want to Scale? Buy Talkdesk.

Brittany Conard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Having a reliable VOIP service that offers a remote team amazing tools and analytics to assist our customers. In addition, the WFM and scheduled reports help us provide the best service experience by getting folks on the phones when we need it. The Studio allows us to develop and build our own IVR.
  • Analytics.
  • IVR Development.
  • Time Updates on Live.
  • Understand how to create your own dashboards about stuff you care about.
  • Increased our Phone Calls.
  • Reduced Handle Time.
  • Increased Customer Retention Rates.
Very easy to use! The analytics are tied into Looker so that took some time to learn as our whole organization started to adopt Looker for our Data Warehouse too as well. The easy-to-use onboarding with the Talkdesk provided training is so great! The whole team can learn how to use the product very seamlessly.
The project manager walked me through all of the implementations and was a very easy implementation with only 1 snag at the end which we quickly fixed with their tech team talking to us about a SIP trunk connection when we didn't own the phone number, but Twilio did.
Brittany and Bianca both met with me to discuss our options for improving and upgrading our platform. Brittany has even offered to take me out to dinner after we decided to not upgrade right now - They were extremely easy to talk to and really genuine conversation. I loved it.
Aircall doesn't guarantee a ring on their platform. Talkdesk exceeded our expectations from when the call starts and how fast it can get to an agent.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Front, Slack
Small business might be a little out of scope for Talkdesk, but if you are looking to scale to a Large Org - It absolutely needed to assist you with scaling the org - Helps you bring data to the table.

Talkdesk Feature Ratings

9.4
Agent dashboard
10
Validate callers
5
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Interactive voice response
10
Call tracking
10
Multichannel integration
10
9.3
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer interaction analytics
5
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated