Overall Satisfaction with TeamViewer
TeamViewer allows us to connect to and control remote computers and devices. We look after unmanned fuel stations and being able to monitor and connect to the machines and servers quickly is sometimes mission critical. Providing technical support and troubleshooting for users on site and our clients is our core business. TeamViewer allows us to do this securely and efficiently.
- Quick and responsive control of sites, even ones with slow connections.
- Accurate machine status despite sometimes flaky connections.
- Sending commands to machines.
- Adjusting view preferences.
- Better user support when making requests.
- TeamViewer signing out unexpectedly.
- Display timeout period after connections have aborted frequently due to bad or slow internet.
- Allow for disabling of pop ups and prompts i.e update prompts or review requests.
- The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
- On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
- We can work from home or support our service technicians on the field any place, any time.
Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
The 2 factor authentication has worked well for us as we are all equipped with multiple devices and or connect from different networks i.e. from home and at work, or a customer/clients internet. We are able to ensure that the connection is genuine and control any potential security issues when working on vulnerable machines or from public networks.