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Easy to use Totango
November 24, 2020

Easy to use Totango

Timothy Conway | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We track the status of our accounts. This is seen by CEO and Upper management.
  • Tracking accounts
  • Easy to use
  • It integrates very easily into our company
  • It would nice to have plugins for gmail etc.
  • You cannot schedule reports for billing
  • Better font settings
  • Above my pay grade currently
I do not know of one that works as good as Totango.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

No issues so far
Easy to use.
This tool is great for tracking account. It helps to understand the status the customer is in. Are they green, yellow or red, and why... It makes tasks that would otherwise be mundane into a process that is quite easy to use and communicate with upper management. It provides a great standard platform.

Totango Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
7.8
NPS surveys
Not Rated
Customer profiles
10
Automated workflow
Not Rated
Internal collaboration
5
Customer health scoring
10
Customer segmentation
6
7.0
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
7
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated