TriNet is Great
November 13, 2017

TriNet is Great

Matthew Brogie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

My Trinet questions have always been answered completely and quickly. Trinet customer service (Customer Success!) is also very proactive, making me aware of specific issues (i.e.if something in my payroll doesn't look right) and across broad topics like changing regulations.
The useability of the company is great due to the responsiveness of customer service, as well as the strong 'on-boarding' we received when we signed up. The TriNet Website could use quite a bit of 'Human Interface Design' help. Yes, even the new site. The information architecture is very difficult to navigate, and the format/structure of a lot of the information is 'old school' and difficult to consume.
Repsly has 2 offices: Product Management and Development in Croatia (not using TriNet) and Sales, Marketing, Customer Operations in Boston (Using TriNet). Trinet is used for all HR related functions, including payroll administration.
  • Signup and management of heath benefit options. Straight forward and easy
  • Payroll administration - again, straight forward and easy
  • Compliance with HR Rules & Regs. We have had to spend ZERO time on thinking about this; TriNet takes care of all of it for us
  • Navigation and resources available on the employee website. I always have a difficult time trying to find out what my current coverage is, and what options are available to prospective employees. I would love to see a simple to navigate employee portal that shows clearly what options that employee selected, and links to easy to understand summaries of the options. Also would love to see a simple 'Kit' that could be shared with prospective employees to give them an idea of the breadth of coverages/services available to them.
  • Trinet has allowed me to focus on the growth of the business. Hard to say exactly what that impact has been, but I expect that it is measured in 'several percentage points' of my management bandwidth. Super valuable when trying to grow a very fast paced business
  • Hiring Sr employees has been easier since we can say with confidence that we have 'strong, big-company offerings'
  • Start-ups can be risky. 'Early In' employees are exposed to more risk than those in established companies. Having TriNet takes a big worry and distraction away from our employees, allowing them to focus more on building the business
Have never been in a position to use something else
Perfect for early stage companies that need to focus on growing the business.

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
5
View and generate pay and benefit information
7
Update personal information
8
View job history
Not Rated
View company policy documentation
5
Employee recognition
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
5
Manager tracking tools
4
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated