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One Stop. One Answer.
Updated February 18, 2023

One Stop. One Answer.

Arnold Leitner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

It handles payroll and allows us to offer full benefits--very important.
  • Good customers support. You always get to talk to a live person.
  • New website is good.
  • I needed more information on how payroll changes can be made and what minimum pays are in various parts of the country.
  • Allow an easy way to preview the total payroll for the next pay cycle after I have made changes.
Very good customer support.
I am warming up to the new website.
  • All of the above. I could not do it without Trinet.
  • Compliance is a very important aspects.
Trinet provided all the summaries for the Payroll Protection Program. We were approved!

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

  • Wells Fargo Pay
I have checked with Wells Fargo, but they had no benefits.
It would be nice if the employee limit could be 3 and not 5. It will bring more companies in.

TriNet Feature Ratings

10.0
Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.0
Pay calculation
3
Off-cycle/On-Demand payment
6
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
5
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.0
View and generate pay and benefit information
6
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

Evaluating TriNet and Competitors

No - Wells Fargo payroll service.
  • Prior Experience with the Product
None

TriNet Implementation

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not Sure
Yes - Yes, but I cannot remember the specifics and I don't recall tracking the bug.
Many times. Recently, when we had to put team members on furlough Trinet did its very best to help with this uncommon situation.

Using TriNet

ProsCons
Easy to use
Well integrated
Requires technical support
Inconsistent
Slow to learn
Cumbersome
Lots to learn
  • It is getting better.
  • Forecasting payroll.
  • I-9 completion
  • Work location set up