Great support for small HR teams

Again generally easy to get help unless you need an unreachable department like LOA or an escalated back-end ticket. Some tickets show up on your tracker page and some do not which is frustrating. In the end, our rate of having problems resolved is high, but it's not always simple, easy, or painless to get there. You definitely have to climb the customer service ranks with each request, even if you know from the beginning you'll need a higher level of support or expertise.

For someone who is in this system everyday, I still spend a fair amount of time trying to find a thing or field I know exists but is buried somewhere odd or titled something I wouldn't remember/think of. Interface is clunky and antiquated and the widgets and fields you can adjust aren't super useful or intuitive for me personally.

TriNet is a powerhouse for the things it does do: manage employee data and processes. Interactions are very transactional and give the sense of being "by the book"-- they really try to mitigate human error, especially around issues of compliance. When issues arise, customer support is typically easy to reach by chat or phone with low wait times. Rarely, we'll come across an issue that needs to be escalated and those departments are impossible to reach for updates (such as the Leave of Absence processing department. They literally don't have a phone number and only communicate via email and tickets). Payroll is definitely more simplified and easier to manage than other systems I've been in.

What feels missing is a more modern/clean user experience, tech forward integrations, and org culture supporting features that other HRIS and PEO's have. This has lead us to employing a second HRIS for our staff to utilize internally that has a more modern look and feel, more comprehensive hiring portal, org culture supporting elements like celebrations, and capabilities to store and send documents for signature.