UltiPro- HRIS system, time saver
Updated February 18, 2021

UltiPro- HRIS system, time saver

Megan Marvin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We currently use UltiPro as our HRIS system throughout the entire company. We use UltiPro for reporting, payroll, time tracking, time management, performance reviews, Open Enrollment, Benefits, etc. Human Resources uses UltiPro on the administrative side, but all departments use UltiPro for performance reviews, reporting, time tracking, requesting time off, going through Open Enrollment, and helping new employees to pick their benefits. UltiPro has been a huge time saver across the entire company. We were able to implement UltiPro and get rid of manual paper processes throughout the entire company. Payroll is a much easier process with the implementation of UltiPro. Open Enrollment has been overhauled and has been a huge time saver.

Pros

  • Reporting
  • Open Enrollment/Qualifying Life Events
  • Payroll
  • Time Tracking/Requests
  • Mobile App
  • Learning

Cons

  • System functionality. It would be helpful if you could copy a previous year's Open Enrollment instead of starting from scratch.
  • Time savings
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
We have saved countless hours with UltiPro and being able to make manual processes electronic. It is easier having all data in one location. Instead of having employee data in many locations, we have it all in one place. It gives you security and a peace of mind knowing that you can set different security roles to give administrators access.
N.A
UKG Pro is a really great tool. The reporting and systems are normally always up to par. The only issue we have had lately was a SSO issue where employees had to put in a code every single time they logged into UKG. If there are issues with the system or something is down they communicate it very well.
My direct support is excellent. We have an account manager that is proactive and we meet on a bi-monthly basis. When the merger happened, I would say the Rapid Response support has not been as good. There are long wait times and cases take a week instead of a few days. This could be end of year issues as well.
Our Account Manager is excellent. She is so helpful and proactive in helping our business succeed. She goes above and beyond and uses other resources at UKG to find the answers or help we need. She has helped with multiple detailed and complicated service requests to get our project done timely and efficiently.
I mainly deal with the benefits side of UltiPro and reporting. UltiPro is extremely helpful when wanting to build different reports. It also makes it seamless for employees to pick benefits when they are a new hire and to go through Open Enrollment. We have implemented UltiPro in all categories of Human Resources and it has saved us lots of time in return.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
Not Rated
Individual goal setting
10
Line-of sight-visibility
Not Rated
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
10

Upgrading UKG Pro (formerly Ultimate Software UltiPro)

Yes - Yes, everything went smoothly. They are great about communicating the spring and fall releases.
  • BI reporting
  • BI upgrades
  • FMLA

UKG Pro (formerly Ultimate Software UltiPro) Training

I was self-taught on UKG and also attended some webinars. The live-webinars were very helpful and UKG is fairly easy to use.
  • Online training
I did not go through the implementation and training.

Using UKG Pro (formerly Ultimate Software UltiPro)

200 - Employees
3 - The HR team supports UKG.
  • Payroll
  • Personnel Information
  • Taxes
  • Paperless
  • More reporting
  • FMLA tracking
I do not make decisions on renewals. We did just renew our contract for 3 more years.

Evaluating UKG Pro (formerly Ultimate Software UltiPro) and Competitors

Yes - ADP
  • Product Features
  • Product Usability
We wanted an all in one system.
Not sure

UKG Pro (formerly Ultimate Software UltiPro) Implementation

From what I've heard it was mostly good. Some follow- up issues.
  • Don't know

Configuring UKG Pro (formerly Ultimate Software UltiPro)

It would be nice to have more plug-ins. But I think it is just right for the HRIS system.
Use your account manager. Also, use the resource center.
Some - we have done small customizations to the interface - We have a few custom interfaces. You work with a team to do so and is pretty straight forward.

UKG Pro (formerly Ultimate Software UltiPro) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
None
Not sure on this one.

Using UKG Pro (formerly Ultimate Software UltiPro)

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • UKG Pro Time Management
  • Payroll
  • Life Events
  • Business Intelligence
  • Taxes
Yes - The mobile interface works really well. They keep updating it with each new release so that is a really nice feature.

UKG Pro (formerly Ultimate Software UltiPro) Reliability

We are not using this globally. We are multi-state and works well.
Very good availability. Not many planned outages and issues.

Integrating UKG Pro (formerly Ultimate Software UltiPro)

Integration isn't bad but for API feeds it is a long process. I'm not familiar with technical terms and coding but UKG does a good job of explaining and helping throughout the process.
  • N/A
We have not integrated any other systems. We have only integrated feeds.
  • N/A
We mostly do everything in UKG. We don't have many outside systems.
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
N/A
Integrate as much as possible. Ask questions along the way.

Relationship with UKG

I wasn't involved in this process. But as far as I know good.
I wasn't involved in this process either.
I am giving this rating because we have a poor experience with our initial account manager. Once we received a new account manager we have had an amazing experience!
Not sure
Ask questions and be involved in the process.

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 5 years ago
    Hi Megan, thank you for your feedback. We’re thrilled to hear your organization has saved time by revamping benefits processes with UltiPro! Have a wonderful day!

More Reviews of UKG Pro

  1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro