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UserTesting WORKS
June 09, 2022

UserTesting WORKS

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

I have used nearly all of UserTesting's research capabilities at some time or another to test concepts, designs, prototypes, live sites, navigations, and more. For any question, there's a tool with UserTesting that can help answer it. We get feedback from real users near-instantly and it has a direct impact on how we run our business, build our sites, and sell our products.
  • Usability testing
  • Information architecture testing
  • Unmoderated studies
  • User feedback
  • Quantitative user feedback
  • Qualitative user feedback
  • Developing full integrations for IA tools
  • Simplifying the template-making/maintaining process
  • Teaching UT users how to best design tests to address root questions and problems
  • Huge conversion rate increases from changes based on insights gathered from UserTesting
  • Faster time to market when we can validate our ideas
  • Higher confidence at launch
Email support is fast and friendly. UserTesting staff is available for video calls and welcomes feedback from their customers. I have had multiple opportunities to offer feedback and suggest improvements for the service as a regular customer, and I have seen changes made based on what I've shared with the company's own researchers. The UserTesting platform is just getting better and better.
UserTesting does face some bugs here and there, with some slow loading times or page loading errors. There's a learning curve for understanding how the platform works, but there are abundant support resources available through UserTesting's blogs and forums. As someone with experience in research and testing before using UserTesting, it was not a difficult tool to understand and start using.
Absolutely. The findings and insights I gather from users while using UserTesting have really elevated the value of my user experience team as a whole. We have garnered more respect within our organization for being able to showcase real consumer behaviors in a natural and everyday way. Our better understanding of our consumers has led to dramatic design changes in our sites and products.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

I run unmoderated usability studies a few times a month for products or projects at all points of development. I like gathering insight into concepts, even just by presenting written ideas to participants and getting feedback on advertising drafts or early-stage campaigns. The videos UserTesting captures for usability studies are easy to manage. I love the built-in transcripts, which are more accurate than nearly any other captioning tool I've ever used, and the way videos are broken down by task for easy analysis. I regularly make use of the creation and editing of Highlight Reels, so I can show my stakeholders behavioral trends and pain points in an emotional and hard-hitting way.