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Longtime customer of UserTesting, still extremely happy with it
June 28, 2022

Longtime customer of UserTesting, still extremely happy with it

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We use UserTesting to conduct research studies of medium to high-fidelity prototypes and to talk to users within our industry to understand their needs, motivations, and expectations when using products like ours. UserTesting users are rarely tardy, even more rarely are no shows, and often know exactly what we are looking for - open and honest feedback and a full understanding of what they are seeing. It's a relief to use UserTesting and I am so happy I'm back at a company that uses it.
  • Participant recruitment
  • Check-ins from account managers
  • Easy to use product
  • Easier to talk to customer service
  • Automatic participant replacement when a session is a no show or canceled
Good reach out from account managers, and easy to get to tech support, but otherwise issues in between are hard to find someone to talk to.
Super easy to use UI. I've been using it since 2019 - not a ton has changed, but all the new features are easy to find and use.
It's helped me make quick product decisions, support designers and writers on my team, and drive change at my company.
UserTesting and Dovetail support each other well.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

Well suited when you need to run quick studies (30-60 min) on a product and get a deep understanding of how users interact with it. Not suitable if you are working with live software that needs upwards of 1 hour to test, as it only allows for 60-minute sessions right now.