Item: Webex App
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Scope: We use it for our meetings with clients as a replacement for Zoom. Addressed Problems: It's cool to have Microsoft Outlook and Gmail add-on to easily set up the appointment. More secure and professional compared to the other systems (apps) and provides many services for free, but [the] non-free features' price is a little high compared to the other apps.

Pros and Cons

Meeting appointment.
Screen sharing.
Voice quality.

It's getting too slow [on] several occasions, meaning if you don't prepare yourself 5 min. before the schedule, you probably cannot catch it on time!
Many clients are used to having Skype for Business, [Microsoft] Teams, or Zoom for their online meetings, meaning Webex [App] needs more marketing activities in my area.
[I would like] more integration with other appointment systems.

Return on Investment

Negative: [in my experience,] many of my clients are not accepting [of] installing Webex App as they are using some others like Skype for Business or [Microsoft] Teams ... so setting an appointment with them based on Webex App would be a challenge.