Item: Webex Calling
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

The company I work for is now fully remote. We have employees across multiple locations in the world, so consistent collaboration is key for the progress of work and communication.
Webex provides that for us.

With Webex, we are able to host internal team and individual meetings, presentations and discussions.

We also use Webex for interactions with our clients and potentially customers through webinars which is great.

Pros and Cons

Ability to record meetings for future purposes
Background noise cancellation support
Screen sharing and interactive whiteboard
HD videos quality
Call transfer ammd voicemail support

Better support for low internet connectivity. Webex request a really strong internet connection to work efficiently, this is not possible in a lot of locations.
I do not have any other issues with the application.

Return on Investment

Seemless collaboration between employees across the world is possible.
Transition into fully remote work has been great.
Alleviation of the need for a desktop phone

All-in-one Platform

Video conferencing, Messaging and Events have been great tools in collaboration with Webex Calling. Being able to collaborate in real-time form anywhere in the world has elevated remote work. The ability to create team spaces and facilitate realtime discussions. Lastly, the ability to host and manage hybrid, virtual send in-person meetings is great.

Security

Webex provides better video conferencing security than I have seen for other alternatives out there. Webex offers locked personal meeting rooms, encrypted cloud recordings and meeting connections with password requirements. The lobby feature is also great, it allows hosts to control who gets to enter a meeting and when.

When it comes to system security, Webex has the favourite.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Other Software Used

Dashlane

Likelihood to Recommend

My company uses Webex for daily scrum calls, webinars with clients, townhall meetings with the entire company, internal departmental meetings.

I personally use Webex for recording short tutorials, 1:1 meetings with my supervisor, sharing information with colleagues, file sharing and constant communication with
other team members.

Webex may not be appropriate if you have unstable connection. It causes lags in video calls, messages may take a while to be delivered, Audi during voice calls lag, it can be frustrating.

Video Conferencing at its best!

Overall Satisfaction with Webex Calling