My Webex Calling Journey
July 14, 2023
My Webex Calling Journey
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Calling
It is used to replace the on-premises solution of a banking organization, which in turn has a contact center solution.These require maintaining most of the services they currently use, among which are: Porting current phones to the cloud, and other characteristics of on-premises services.
The important part is the capability to integrated with a Contact Center Solution.
The important part is the capability to integrated with a Contact Center Solution.
- Easy for provisioning
- Great Help Center
- Friendly management interface
- Authorization Code for Inter Location Calls
- Capacity to add or modified the Global Calling Plan
- More debugs (Low Level) option for Cloud parts communication.
- Reduce the migrating cost
- Reduce the cost of maintenance
- Reduce the cost of toll calling
Webex Contact Center, cause its use the same App for communication the adaptation of the agents was quite fast to the new tool.
It is excellent to be able to focus exclusively on the desired features knowing that the tool has high security standards and that the information sent is encrypted natively.
Have more advance feature for a business and Integrated great for Contact Center services.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes