Webex Evaluation
Updated October 06, 2020

Webex Evaluation

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

We use it to collaborate with other Institutes and Universities, whether its a simple phone call or a video bridge.
  • Converts the invite and links into email and calendars.
  • Easy to use features.
  • A recording is extremely valuable.
  • Reliability for phone calls - sometimes the circuits are busy.
  • More troubleshooting/self-diagnostic tools for the end-user.
  • More of a heads up prior to implementing major updates.
  • Has reduced the amount of travel.
  • Has given us more options to attend meetings.
  • Still on the pricey side, but it is the heavy hitter of the industry.
Same features - less cost and the ability to bundle phone services among other new features.
Satisfactory - I wish the techs could be more precise with issues when they arise. For instance, better analysis tools for when a call fails.
At times there are internet or Cisco Cloud issues which can be painful when trying to schedule a meeting during peek times. The issue may be trying to connect to Ciscos service or downtime with the internet, which can be a multitude of issues. However, for the most part service has been pretty reliable and tech support is very responsive.
I'm neutral with regard to scalability. We don't deploy any Cisco applications however, we do rely on the cloud-based updates for clients installed on Macs or PC's. There have been a couple of times where Cisco pushed an update to the meeting client on our Macs and it has had various issues. Most issues were locally on the system. Reported were various Mac's with high CPU usage due to the latest Webex Meeting Client which was pushed out automatically by Cisco. Something in the app caused the Macs throttle the CPU usage and this wreaked havoc on older systems. The resolution was to utilize the Web Browser for Cisco meetings until a patch was pushed out by Cisco, correcting the issue.
When the system is up, I have not seen any performance issues. The platform seems to be very stable and consistent here. Expected issues were consistent with most platforms where playing video has a slight lag-time or delay. Not much can be done to improve that, at the moment. We've also had meetings with up to 250 users and the platform was consistent and very responsive.
Easy to use, and most reliable. Updates can be painful though, especially if a feature is broken. This happened a couple of times on the Mac side where a Cisco Client Update sped up the processor speed.
When we have a large group attending a seminar and multiple remote users, this product is invaluable.

Webex Meetings Feature Ratings

High quality audio
7
High quality video
7
Low bandwidth requirements
7
Mobile support
6
Desktop sharing
8
Whiteboards
7
Calendar integration
8
Meeting initiation
8
Record meetings / events
8
Slideshows
8
Live chat
7
Audience polling
7
Q&A
7
User authentication
9
Participant roles & permissions
9

Cisco Webex Experience

Our Company has greatly benefited from Cisco Webex Meetings. The ease of use has been tremendous and the ability to video-conference scheduled or on the fly makes collaboration very efficient and simple. Meeting rooms are quite beneficial as well as having the ability to record training sessions. This enables us to mesh in with the sudden work from home scenario.
As far as All-in-one goes, our company utilizes video and phone conferencing the most. At one point we used Jabber to interface with our phone calling. However, keeping up with a Webex app and a Jabber app became inefficient so we dropped Jabber. We utilize the chat feature within Webex during meetings which seems to work well during meetings. However, we often use google to chat, for the most part. We'd like to see more integration with Google.
I have no complaints about secure meetings when it comes to Cisco Webex Meetings. For added security we can utilize the password option. The only scenario for use would be for VIP meetings such as Board Meetings. The ability for users to become presenters works well as well and we haven't run into any issues with regard to managing that process.

Using Cisco Webex Meetings

250 - We have a license for 250 and we utilize a little over 200 licenses. Users consist of Researchers, Scientists and Administrative staff.
5 - General video and phone support skills are required to support Cisco Webex Meetings. If a technician understands another product this product falls in line with the others. They all pretty much work the same.
  • Collaboration In-House
  • Collaboration Externally
  • Great for staying connected to fellow co-workers
  • Since working from home it helps us stay connected with co-workers
  • We easily adapted to working from home with this product
  • Being that its cloud-based it has helped us manage the client updates
  • Using it as opposed to visiting people face to face
  • using it for virtual happy hours
The product remains the staple and is consistent. Other products come close but Webex continues to be the leader in this industry.

Evaluating Webex Meetings and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Product usablity is the most important factor if I had to choose one. The ability to easily create a meeting and add users to that meeting is immeasurable. Recipients don't have many issues when joining a meeting. We also do not receive many calls from our users on the Helpdesk.
I honestly wouldn't change a thing. The product works as advertised.

Webex Meetings Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - We can't afford any downtime.
Yes - We had an issue where a Cisco update to its Mac clients crashed some Macs. The client forced high CPU usage on many of the older systems. It took a couple of weeks to permanently fix the issue. We ended up forcing users to utilize the Web Browser for meetings.
When some of our Mac users reported issues connecting to meetings after a Cisco update Cisco support jumped on the issue and kept us informed the whole way. It took a couple of weeks to resolve, but they gave us work arounds during that time, which helped our business continue to work. Many times support calls end up in a black hole, but Cisco definitely stays ontop of our issues.

Using Webex Meetings

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Joining a meeting
  • Starting an impromptu meeting
  • Scheduling a meeting utilizing GMail
  • Updates often change the look of the main menu
  • Some Mac Client updates have not worked on Macs
  • having a client and a web browser option may be too confusing for beginners