Good budget CRM for growing businesses
November 05, 2021
Good budget CRM for growing businesses
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho CRM
Zoho CRM is used from the initiation of the lead till the realization of the revenue from the customer for the sales process. It helps the key stakeholders to keep track of sales funnel. Apart from that we also use it for the customer on-boarding workflows. Zoho helps create/modify workflows without writing any code.
- Workflows in Zoho CRM are very easy to design and work really well.
- Blueprint in Zoho CRM is a great feature which can help in seamless process execution.
- Adding custom modules help us use Zoho CRM for more use-cases than just lead and customer management.
- There are limitations in few places like number of layouts in a module, etc.
- Customer support is not that great.
- At times, there are bugs which create race conditions. There is no way of getting those fixed by Zoho.
- Zoho ensured reduced on-boarding time of leads.
- Zoho increased visibility in lead analysis and thus helped us stop non-productive channels.
More or less all of them were approximately same. What stands apart Zoho is, there is no implementation cost. Also we took Zoho One which has multiple products and was useful for us. The cost of Zoho One was lesser than other CRMs and it was offering us multiple other products as well.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes