Best ROI and value over a CRM

Because is very intuitive and easy to use. I had never took a training session and I have been able to use most of the features the system have available.

Over all of our users, having it in multilingual mode also lets people to have a better experiences using a CRM, because you can always understand steps, functions and process.

Very nice, for not having any programming experience or knowledge, the configuration was so easy and FAST, that it only took some steps to migrate my data from Excel and in few hours since we got licensed we were able to begin working on a daily basis. For the type of product, a very powerful CRM is only perfect all setup process.

Automation, reports and campaigns are powerful. The reports are easily generated, and you can add custom fields to include valuable information based on your operation.

Also if you need you can create special forms, so when you create an automated cycle, final customers will be happy of the customer services experience you are delivering, with minor effort as the system will take care automatically.

My only complain could be that when you have to add or exclude license, need to upgrade or downgrade your plan, this could be a little complex, but is a process that you will do from time to time; so your regular operation, which is your daily task, will be performing smooth and fast.

I have no programming experience, but functions as custom fields, custom reports and creating new forms are really easy, and no matter which language you need, Zoho has almost all available, so you can use across organization no matter different languages on your corporation.