Zoho Social is really powerful
October 27, 2016

Zoho Social is really powerful

Luis Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We are using Zoho Social to manage our four social media accounts in one place, and as a Zoho CRM user, it let us cross information to have more control over publishing and identifying potential leads based on followers' engagements.

Pros

  • Scheduling posts, so you run your communication strategy smoother.
  • Let us identify new leads based social engagement and messages from followers.
  • The IQ function, suggests best post scheduling, so we can have more impact on our messages.

Cons

  • Automatic leads registration for Zoho CRM based on engagement from social networks followers.
  • Automatic post to Instagram, so we don't have to open the Instagram app to complete a post.
  • Savings on social media management by an outsource company of $500 per month
  • More publishing, more engagement, more quotes, more business, +25% on sales.
Basically, Zoho has more advantages for us, as it is integrated with Zoho CRM, so we can handle all customers' affairs from one platform.
Zoho social is really a cost and time efficient tool, which let us concentrate in our business as we automated our social media strategy.

Zoho Social Feature Ratings

Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
9.3
Content planning and scheduling
10
Audience targeting
9
Content optimization
9
8.0
Automated routing and prioritization
8
Customer interaction histories
8
9.0
Content marketing
9
10.0
Twitter
10
Facebook
10
LinkedIn
Not Rated
Google+
10
9.0
Campaign success analytics
9
Competitor analysis
Not Rated
10.0
Mobile access
10

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