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Zoho Social Review
Updated January 04, 2022

Zoho Social Review

Rufaro Kowo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

It's being used by the entire company to schedule and publish information on our new products on all our social media platforms. It's been very useful in terms of improving employee productivity as most of the work is automated. It has allowed employees to focus on other duties that require more attention.
  • Allows you to create customized dashboards.
  • Analytics helps you to monitor Social mentions and engagement levels.
  • Publishes on time with limited system down times.
  • Uploading videos is a challenge. Software does not provide guidelines (file size, duration) for Instagram IGTV.
  • Support for WhatsApp groups would be useful.
  • Does not support Instagram & Facebook Stories.
3 - Digital Content Creator, Customer Support
  • Improved customer engagement.
  • Improved employee productivity.
  • Improved social media presence.
I have only used Zoho Social extensively for social media management.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Easy to navigate around the dashboards, reports are simple and not complicated to understand. Managing other team members as a Super Admin is pretty straight forward and we haven't experienced any issues so far.
I haven't seen a livechat option to speak to Zoho Social support so you are stuck with either their community platform or using their email when you have enquiries. This means that you'll have to wait a couple of hours or days before you get a response. They are however responsive but some live interaction with a support agent would go a long way.
Zoho Social is suitable for managing social media channels such as Instagram & Facebook. If you have a large social media management team, it helps a lot when everyone has access to the same user rights and work doesn't stop because one person is not in the office.

Zoho Social Feature Ratings

9.0
Sentiment analysis
9
Broad channel coverage
9
9.0
Content planning and scheduling
10
Audience targeting
8
Content optimization
9
9.0
Automated routing and prioritization
8
Customer interaction histories
10
8.0
Lead generation
8
Content marketing
8
9.2
Twitter
9
Facebook
10
LinkedIn
9
Google+
9
Instagram
9
8.5
Campaign success analytics
9
Competitor analysis
8
10.0
Role-based user permissions & privileges
10
Mobile access
10

Using Zoho Social

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Scheduling
  • Reports
  • Lead Generation Forms
  • Posting Multiple Images on Instagram
Yes - Super easy to use, navigate and install. Notifications are also very consistent.