Why do we continue to use Zoho Social?
February 01, 2022

Why do we continue to use Zoho Social?

Tyler Parr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We use Zoho Social so we can have one platform that has the ability to post on all social media platforms at one time. In the past, it took multiple steps to be able to do that. Now we can have content and creativity all in one place. We use it daily since we are constantly posting on each platform.
  • Easily connect to each social media platform
  • Monthly reporting on each social platform performance
  • Smart IQ Scheduling to help you know when to post
  • Removing the creative after using it
  • Removing drafts after using it for a post
  • Allowing more than 3 users
  • Positive it provides a monthly report on performance
  • Positive is saves time so opens us up for more marketing tasks
  • Negative doesn't allow many members on the team without paying extra
HubSpot integrated the team more. But Zoho Social has much more platform integration.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Social go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho Social again?

Yes

Visme, Facebook Business Manager (formerly Pages Manager), Mailchimp
Overall it accomplishes what we need it to accomplish. Being able to post on multiple platforms and not have to sign in each time is huge for us. There are some functions that can make it better but I feel that way with multiple products.
The support on this platform is alright. It does what it needs to do.
If you are running multiple social media platforms. It allows you to also post the creative and it appears the correct way each time. It is less appropriate if you only have one platform to post on.

Zoho Social Feature Ratings

Sentiment analysis
8
Broad channel coverage
8
Content planning and scheduling
8
Audience targeting
6
Content optimization
6
Automated routing and prioritization
7
Customer interaction histories
7
Lead generation
6
Content marketing
8
Twitter
7
Facebook
7
LinkedIn
7
Google+
7
Instagram
7
Campaign success analytics
7
Competitor analysis
7
Role-based user permissions & privileges
5
Mobile access
8