42 Ratings
15 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Attribute Ratings

  • 123FormBuilder is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Alida CXM is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

9.0

123FormBuilder

90%
8 Ratings
5.0

Alida CXM

50%
7 Ratings

Likelihood to Renew

6.0

123FormBuilder

60%
4 Ratings
7.5

Alida CXM

75%
6 Ratings

Usability

8.0

123FormBuilder

80%
1 Rating
3.0

Alida CXM

30%
1 Rating

Availability

8.0

123FormBuilder

80%
2 Ratings

Alida CXM

N/A
0 Ratings

Performance

9.0

123FormBuilder

90%
2 Ratings

Alida CXM

N/A
0 Ratings

Support Rating

7.0

123FormBuilder

70%
2 Ratings
10.0

Alida CXM

100%
2 Ratings

Online Training

8.0

123FormBuilder

80%
1 Rating

Alida CXM

N/A
0 Ratings

Implementation Rating

8.0

123FormBuilder

80%
2 Ratings

Alida CXM

N/A
0 Ratings

Configurability

9.0

123FormBuilder

90%
1 Rating

Alida CXM

N/A
0 Ratings

Ease of integration

9.0

123FormBuilder

90%
1 Rating

Alida CXM

N/A
0 Ratings

Product Scalability

7.0

123FormBuilder

70%
1 Rating

Alida CXM

N/A
0 Ratings

Vendor post-sale

8.0

123FormBuilder

80%
1 Rating

Alida CXM

N/A
0 Ratings

Vendor pre-sale

8.0

123FormBuilder

80%
1 Rating

Alida CXM

N/A
0 Ratings

Likelihood to Recommend

123FormBuilder

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
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Alida

From my experience, I believe that Vision Critical offers the best software to manage an insights community. They are great to work with, and my opinion has only improved over time. However, that doesn't mean it is the best survey software overall. If someone simply needs to program and distribute surveys, this may or may not be the right solution. There are some other really great survey tools on the market that are competitively priced and offer very intuitive interfaces (like Qualtrics). If you are going to recruit people to answer surveys or provide feedback on an ongoing basis (re-contacting and engaging with the same people repeatedly), though, Vision Critical would be my #1 recommendation.
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Pros

123FormBuilder

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
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Alida

  • The team is helpful in creating complicated survey logic
  • The team is accommodating in creating interfaces that suit our desired look
  • The team keeps in regular contact in order to effectively manage our requests and goals
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Cons

123FormBuilder

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
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Alida

  • The functionality when creating a new questionnaire is rather clunky, particularly when there are a few conditional factors in the logical flow; being able to see those factors and how they apply with some sort of other logical layout would really help when creating a longer survey.
  • There are quite a few steps that aren't intuitive when launching a survey, for instance all the various dates (launch date, reserve date, survey date, etc etc etc). If there were a description field if you hovered above labeled areas of sections that explained what this field was for that would really help
  • It doesn't help either that the entire site is grey; it's a cold environment to be in for a long time, and the simple design makes it seem more clunky than it probably really is.
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Pricing Details

123FormBuilder

Starting Price

$14.95 per month

Editions & Modules

123FormBuilder editions and modules pricing
EditionModules
BasicFree1
Gold$192
Platinum$393
Corporate$79/month4

Footnotes

  1. none
  2. per Month; or $190 per Year
  3. per Month; or $390 per Year
  4. billed annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Alida CXM

Starting Price

Editions & Modules

Alida CXM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    123FormBuilder

    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Read full review

    Alida

    Vision Critical often requires you to dump the data to a statistical program. I hate that step. You waste time, and improve the chance of data being lost, or changed.
    Read full review

    Usability

    123FormBuilder

    Easy to install and quickly explain to others how to use
    Read full review

    Alida

    I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.
    Read full review

    Reliability and Availability

    123FormBuilder

    I did not encounter any blackout issues
    Read full review

    Alida

    No answers on this topic

    Performance

    123FormBuilder

    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Read full review

    Alida

    No answers on this topic

    Support Rating

    123FormBuilder

    Very neutral, did not have to use support a lot
    Read full review

    Alida

    Absolutely fantastic support team. Willing to help you online through vast collection of how-to guides and resources, online via chatbox, or over the phone. Even though we were in different time zones, they were always available. Very helpful and knowledgeable
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    Online Training

    123FormBuilder

    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Read full review

    Alida

    No answers on this topic

    Implementation Rating

    123FormBuilder

    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Read full review

    Alida

    No answers on this topic

    Alternatives Considered

    123FormBuilder

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Read full review

    Alida

    Vision Critical is more appealing visually but no where near as complex or robust. Vision Critical is also much more expensive though.
    Read full review

    Scalability

    123FormBuilder

    It was easy to install and I believe that would make it easy to use across several websites
    Read full review

    Alida

    No answers on this topic

    Return on Investment

    123FormBuilder

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Read full review

    Alida

    • Our use of Vision Critical's software has allowed us to dramatically increase the amount of research that we do, at a much lower cost. Since there is no incremental cost for each survey we field, we can ask many questions we wouldn't have been able to otherwise.
    • Our use of an insights community has also sped up the research process, allowing us to write, program, field and report on a survey within only a few days.
    • Because of the two advantages listed above, we have been able to listen closer to our customers' opinions.
    Read full review

    Screenshots

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