What users are saying about
56 Ratings
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Top Rated
38 Ratings
56 Ratings
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Score 8.3 out of 100

Salesmate

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Top Rated
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 1 feature set: Customer Service & Support
  • Salesmate ranks higher in 6 feature sets: Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
  • 1CRM and Salesmate are tied in 2 feature sets: Sales Force Automation, CRM Reporting & Analytics

Sales Force Automation

9.3

1CRM

93%
9.3

Salesmate

93%
1CRM ranks higher in 7/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.4
94%
33 Ratings

Workflow management

9.6
96%
5 Ratings
9.3
93%
33 Ratings

Territory management

9.3
93%
5 Ratings
8.9
89%
9 Ratings

Opportunity management

9.6
96%
5 Ratings
9.5
95%
30 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.3
93%
34 Ratings

Contract management

8.8
88%
5 Ratings
9.6
96%
19 Ratings

Quote & order management

9.6
96%
5 Ratings
9.1
91%
17 Ratings

Interaction tracking

9.6
96%
5 Ratings
9.4
94%
29 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
9.1
91%
20 Ratings

Customer Service & Support

9.6

1CRM

96%
9.4

Salesmate

94%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
9.4
94%
9 Ratings

Call center management

10.0
100%
5 Ratings
9.4
94%
9 Ratings

Help desk management

9.3
93%
4 Ratings
N/A
0 Ratings

Marketing Automation

8.5

1CRM

85%
9.3

Salesmate

93%
Salesmate ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
9.3
93%
32 Ratings

Email marketing

8.3
83%
5 Ratings
9.2
92%
31 Ratings

CRM Project Management

9.0

1CRM

90%
9.2

Salesmate

92%
1CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
9.3
93%
31 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings

Reporting

9.4
94%
5 Ratings
9.1
91%
27 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
9.1

Salesmate

91%
Salesmate ranks higher in 2/3 features

Forecasting

8.9
89%
5 Ratings
9.0
90%
22 Ratings

Pipeline visualization

9.4
94%
5 Ratings
9.0
90%
32 Ratings

Customizable reports

9.1
91%
5 Ratings
9.3
93%
27 Ratings

Customization

8.9

1CRM

89%
9.5

Salesmate

95%
Salesmate ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
9.5
95%
33 Ratings

Custom objects

9.3
93%
4 Ratings
9.5
95%
23 Ratings

Scripting environment

8.6
86%
4 Ratings
9.4
94%
14 Ratings

API for custom integration

8.7
87%
4 Ratings
9.5
95%
20 Ratings

Security

9.3

1CRM

93%
9.5

Salesmate

95%
Salesmate ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.4
94%
25 Ratings

Role-based user permissions

9.4
94%
5 Ratings
9.5
95%
29 Ratings

Social CRM

9.1

1CRM

91%

Salesmate

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
N/A
0 Ratings

Social engagement

9.2
92%
4 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
9.0

Salesmate

90%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
9.0
90%
26 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
9.4

Salesmate

94%
Salesmate ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
9.4
94%
31 Ratings

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend
  • 1CRM and Salesmate are tied in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.2

Salesmate

92%
34 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
10.0

Salesmate

100%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings
9.6

Salesmate

96%
33 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
9.7

Salesmate

97%
33 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Salesmate

Salesmate is an excellent choice for small and medium businesses looking for an incredibly powerful CRM platform. The only use case where it may not be best suited is for larger companies or enterprise applications. For those unique cases that need robust custom-built solutions, Salesforce may be a better fit. However, for most companies, this platform features incredible capabilities.
Daniel Cragin | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Salesmate

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Mark Kershek | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Salesmate

  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$15 per user monthly (20% off for annual subscriptions)

Salesmate Editions & Modules

Edition
Starter$151
Growth$301
Boost$501
  1. per user monthly (20% off for annual subscriptions)
Additional Pricing Details
We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Salesmate

Salesmate 9.6
Based on 33 answers
Really solid UX both for sales representatives, and management. Very intuitive and easy to get used to. Our sales reps have had a bit of a learning curve with this, but that's also due to the level of customization we implemented specific to our business. Once trained, the system will allow you to track pretty much anything natively...from calls, to times on calls, appointments, agreements...you name it, it can be tracked if setup correctly. As the implementor of the software, the support team have been invaluable in their assistance and are never too far away
Michael Eastwood | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Salesmate

Salesmate 9.7
Based on 33 answers
This is where Salesmate, in my opinion, is most lacking. With other CRMs, I have been able to chat directly to the tech team, but with Salesmate it appears you have to go through customer service first, which honestly doesn't cut it. In fairness, Salesmate's online guides are very helpful and are usually sufficient to help you get the simple things done. However, as soon as you have a question of any complexity, getting customer service to understand the issue and help out has been like pulling teeth. I have experienced this half a dozen times. One example of this was when trying to migrate from our previous CRM. I had an issue migrating custom fields and notes from our old CRM. Only by the third support agent was I advised that what I was trying to do was not possible. Even then, the solution provided was initially incorrect, and even when I found the solution, it effectively meant me having to import our database 10 times (as each import could only take 1 note at a time). In the end, I had to manually import our database around 30 times before getting it right, costing our company many hours of lost time. We have now saved far more time than this using Salesmate, but that was one frustrating day!Overall I would advise using Salesmate only if you have a fairly simple CRM use case, or you are technologically capable to ride through the issues when trying to do something complex.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Salesmate

Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
Alexander Ceranek | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Salesmate

  • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
  • It does a whole load of outreach for me. It's seamless.
  • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
Anonymous | TrustRadius Reviewer

Screenshots

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