40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 3 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Salesmate
Salesmate is an excellent pipeline tool and I've been very happy with making the switch from Pipedrive. The reporting tool is excellent when reviewing conversions, total sales, and average turn times per stage. I'm especially happy with the ability to download custom reports however I would like to also have the ability to do so with the pre-defined reporting.
Agency Principal
CityScape InsuranceInsurance, 1-10 employees
Feature Rating Comparison
Sales Force Automation
1CRM
8.9
Salesmate
9.8
Customer data management / contact management
1CRM
9.0
Salesmate
9.0
Workflow management
1CRM
9.0
Salesmate
10.0
Territory management
1CRM
9.0
Salesmate
—
Opportunity management
1CRM
9.5
Salesmate
10.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Salesmate
10.0
Contract management
1CRM
8.0
Salesmate
—
Quote & order management
1CRM
9.5
Salesmate
—
Interaction tracking
1CRM
9.0
Salesmate
10.0
Channel / partner relationship management
1CRM
9.0
Salesmate
—
Customer Service & Support
1CRM
9.5
Salesmate
—
Case management
1CRM
10.0
Salesmate
—
Call center management
1CRM
9.5
Salesmate
—
Help desk management
1CRM
9.0
Salesmate
—
Marketing Automation
1CRM
10.0
Salesmate
8.0
Lead management
1CRM
10.0
Salesmate
8.0
Email marketing
1CRM
10.0
Salesmate
—
CRM Project Management
1CRM
9.5
Salesmate
10.0
Task management
1CRM
9.0
Salesmate
10.0
Billing and invoicing management
1CRM
9.5
Salesmate
—
Reporting
1CRM
10.0
Salesmate
10.0
CRM Reporting & Analytics
1CRM
9.5
Salesmate
9.0
Forecasting
1CRM
9.0
Salesmate
—
Pipeline visualization
1CRM
9.5
Salesmate
8.0
Customizable reports
1CRM
10.0
Salesmate
10.0
Customization
1CRM
8.6
Salesmate
9.5
Custom fields
1CRM
8.5
Salesmate
10.0
Custom objects
1CRM
8.0
Salesmate
—
Scripting environment
1CRM
9.0
Salesmate
—
API for custom integration
1CRM
9.0
Salesmate
9.0
Security
1CRM
9.3
Salesmate
10.0
Single sign-on capability
1CRM
9.0
Salesmate
10.0
Role-based user permissions
1CRM
9.5
Salesmate
10.0
Social CRM
1CRM
7.5
Salesmate
—
Social data
1CRM
7.0
Salesmate
—
Social engagement
1CRM
8.0
Salesmate
—
Integrations with 3rd-party Software
1CRM
9.5
Salesmate
9.0
Marketing automation
1CRM
9.0
Salesmate
9.0
Compensation management
1CRM
10.0
Salesmate
—
Platform
1CRM
9.0
Salesmate
9.0
Mobile access
1CRM
9.0
Salesmate
9.0
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Salesmate
- Pipeline customization including custom fields
- Two way email integration & click to call feature
- Incredible customer service
- Always looking to improve the product
- Excellent price per user in comparison to some of the other tools available and other tools we've leveraged in the past.
Agency Principal
CityScape InsuranceInsurance, 1-10 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Salesmate
- The ability to switch between deals directly from within the deal itself
- Load time could be improved however we have at any given time 180 + leads in the pipe
- Ability to separate user rights per pipeline, i.e. having two separate team pipelines and each team can only see their leads.
Agency Principal
CityScape InsuranceInsurance, 1-10 employees
Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Salesmate
Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Agency Principal
CityScape InsuranceInsurance, 1-10 employees
Usability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Salesmate
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Salesmate
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Salesmate
Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the overpricing structure but I'm confident we'll be able to continue scaling with Salesmate as we grow the team
Agency Principal
CityScape InsuranceInsurance, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Salesmate
- Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
- By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
- In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Agency Principal
CityScape InsuranceInsurance, 1-10 employees
Screenshots
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Salesmate
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional