What users are saying about
56 Ratings
Top Rated
291 Ratings
56 Ratings
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Score 7.8 out of 100
Top Rated
291 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    8.0

    Lifesize Video Conferencing

    80%
    Lifesize Video Conferencing ranks higher in 3/3 features

    High quality audio

    N/A
    0 Ratings
    8.2
    82%
    163 Ratings

    High quality video

    N/A
    0 Ratings
    8.3
    83%
    161 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.6
    76%
    153 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    8.5

    Lifesize Video Conferencing

    85%
    Lifesize Video Conferencing ranks higher in 1/1 features

    Desktop sharing

    N/A
    0 Ratings
    8.5
    85%
    158 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    7.7

    Lifesize Video Conferencing

    77%
    Lifesize Video Conferencing ranks higher in 4/4 features

    Calendar integration

    N/A
    0 Ratings
    7.7
    77%
    115 Ratings

    Meeting initiation

    N/A
    0 Ratings
    7.8
    78%
    144 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.6
    76%
    114 Ratings

    Slideshows

    N/A
    0 Ratings
    7.6
    76%
    99 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    8.6

    Lifesize Video Conferencing

    86%
    Lifesize Video Conferencing ranks higher in 2/2 features

    Live chat

    N/A
    0 Ratings
    8.7
    87%
    94 Ratings

    Q&A

    N/A
    0 Ratings
    8.6
    86%
    64 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    9.1

    Lifesize Video Conferencing

    91%
    Lifesize Video Conferencing ranks higher in 1/1 features

    Participant roles & permissions

    N/A
    0 Ratings
    9.1
    91%
    116 Ratings

    Attribute Ratings

    • Lifesize Video Conferencing is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.1

    Lifesize Video Conferencing

    81%
    164 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    10.0

    Lifesize Video Conferencing

    100%
    25 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    8.5

    Lifesize Video Conferencing

    85%
    39 Ratings

    Availability

    3CX

    N/A
    0 Ratings
    8.2

    Lifesize Video Conferencing

    82%
    15 Ratings

    Performance

    3CX

    N/A
    0 Ratings
    8.2

    Lifesize Video Conferencing

    82%
    31 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    7.3

    Lifesize Video Conferencing

    73%
    92 Ratings

    In-Person Training

    3CX

    N/A
    0 Ratings
    7.3

    Lifesize Video Conferencing

    73%
    2 Ratings

    Online Training

    3CX

    N/A
    0 Ratings
    9.1

    Lifesize Video Conferencing

    91%
    5 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    8.0

    Lifesize Video Conferencing

    80%
    411 Ratings

    Configurability

    3CX

    N/A
    0 Ratings
    7.2

    Lifesize Video Conferencing

    72%
    11 Ratings

    Ease of integration

    3CX

    N/A
    0 Ratings
    6.5

    Lifesize Video Conferencing

    65%
    11 Ratings

    Product Scalability

    3CX

    N/A
    0 Ratings
    8.2

    Lifesize Video Conferencing

    82%
    19 Ratings

    Vendor post-sale

    3CX

    N/A
    0 Ratings
    8.2

    Lifesize Video Conferencing

    82%
    7 Ratings

    Vendor pre-sale

    3CX

    N/A
    0 Ratings
    9.1

    Lifesize Video Conferencing

    91%
    4 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Lifesize

    Lifesize Video Conferencing is a real-time meeting and video conferencing solution that works simply and immediately with features that fit our needs. I recommend it because it is professional, easy to configure, with maximum security, and where collaboration and teamwork are essential. possible, increasing workflow and productivity, to increase communication and efficiency in projects, it offers positive results and a pleasant experience for all.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Lifesize

    • The touchpad makes it extremely easy to join or start conference calls with a single pushbutton.
    • The Lifesize solution is affordable and has been extremely reliable for our video conference calls.
    • Camera quality is great and provides clear video for our organization.
    • The pan/tilt/zoom features are very helpful to focus in on specific people or items during a training or demonstration.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Lifesize

    • Lack of features or options to integrate with other solutions
    • Audio was just ok. If it was a meeting with more than 3-4 people, it seemed it was too much
    • I had a hard time with support. They were not very responsive and felt like an up-hill battle at times.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Lifesize Video Conferencing

    Starting Price

    $0 Call for pricing

    Editions & Modules

    Lifesize Video Conferencing editions and modules pricing
    EditionModules
    Plus$14.95 per user/month1
    Enterprise$12.95 per user/month2
    Standard$16.95 per user/month3

    Footnotes

    1. Call for pricing
    2. Call for pricing
    3. Call for pricing

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    With every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling

    Likelihood to Renew

    3CX

    No answers on this topic

    Lifesize

    Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
    Read full review

    Usability

    3CX

    No answers on this topic

    Lifesize

    Overall experience with Lifesize Video Conferencing has been great. While it serves it's basic purpose of allowing smooth video/audio meetings of people located at different places with option of screen sharing/chatting/ recording, what add to it's pros are it's accessibility from various platforms, flexibility to switch to a listen only mode in case of network issues and ease of operation.
    Read full review

    Reliability and Availability

    3CX

    No answers on this topic

    Lifesize

    Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
    Read full review

    Performance

    3CX

    No answers on this topic

    Lifesize

    Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Lifesize

    Support has been decent throughout our use of Lifesize Video Conferencing. There were times we needed to make changes, customizations and additions to the application which took a little longer than expected. Overall the support team for Lifesize was very responsive to our requests. When we experienced issues with the application they were resolved to our expectations.
    Read full review

    In-Person Training

    3CX

    No answers on this topic

    Lifesize

    Sensus was really helpful in the initial setup and training of our technical Support Team. Sensus gave us training on site so that it would be our own equipment that was set up. Then the in house tech team took over to train other users who would be using the system. When needed the Sensus and Lifesize tech support were really helpful in trouble shooting or guiding us through any difficulty.
    Read full review

    Online Training

    3CX

    No answers on this topic

    Lifesize

    I gave this rating because Lifesize's website offers multiple quality videos that shows you exactly how the software works. The videos are divided into different categories which makes searching for a video fairly simple! If for some reason you have a question not answered in one of the how-tos you can always contact support. Excellent product, excellent service!
    Read full review

    Implementation Rating

    3CX

    No answers on this topic

    Lifesize

    Great for companies that need to accomplish multiple things at once while at different places. From our experience, broadcasting news is most favorable considering the level of excellence you get with the product plus the affordability. It can be used both privately amongst employees, or shared publicly through covering events
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Lifesize

    Lifesize [Video Conferencing] has more security than other applications & they are meant for the Royal Video Conferencing Experience. Audio quality is superior & Video Quality with required bandwidth will add more stars to the overall experience. The camera quality of Lifesize [Video Conferencing] is incomparable. Phone HD will make the audio experience to the next level.
    Read full review

    Scalability

    3CX

    No answers on this topic

    Lifesize

    With LifeSize Cloud, it's very easy to simply add another Icon to your system and join it to your cloud. You can easily and instantly create meetings and add users both in your organization and out without any difficulty. The cooperation between the Icons and cloud users running on their laptops makes it easy to scale this out to your entire company, including joint venture without difficulty.
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Lifesize

    • Using Lifesize has saved our business, we would not be able to operate without it!
    • The money that this solution costs has been recovered many times over.
    • My FD did perform an ROI calculation on the system and as of January, we were at 244% and it keeps growing, as everything is paid for and the only costs are the licenses!
    • One of the key objectives of the Lifesize solution was to connect the team and customers. The solution has certainly achieved this goal admirably!
    Read full review

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