What users are saying about

3dcart

5 Ratings
Score 6.4 out of 101

Salesforce Commerce Cloud

82 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

3dcart

3dcart is well suited to getting a site up and running quickly with shopping cart capabilities. The merchant account set up was easy and there are inventory and shipping capabilities, as well. It is a very powerful tool for a small business without full time IT support on staff. While I did not have many products, it seemed like a merchant with a large inventory would have to spend a great deal of time on setting up the store

Salesforce Commerce Cloud

SFCC is a robust, reliable platform for businesses requiring a cloud-based solution that requires limited development and upkeep. Challenges do come with SFCC should you require heavy customisation.

Feature Rating Comparison

Online Storefront

3dcart
7.0
Salesforce Commerce Cloud
7.4
Product catalog & listings
3dcart
8.0
Salesforce Commerce Cloud
7.0
Product management
3dcart
8.0
Salesforce Commerce Cloud
7.7
Branding
3dcart
6.0
Salesforce Commerce Cloud
7.8
Mobile storefront
3dcart
6.0
Salesforce Commerce Cloud
7.5
Product variations
3dcart
8.0
Salesforce Commerce Cloud
7.2
Website integration
3dcart
7.0
Salesforce Commerce Cloud
8.6
Visual customization
3dcart
6.0
Salesforce Commerce Cloud
6.8
Bulk product upload
3dcart
Salesforce Commerce Cloud
8.2
CMS
3dcart
Salesforce Commerce Cloud
6.0

Online Shopping Cart

3dcart
9.0
Salesforce Commerce Cloud
6.3
Checkout user experience
3dcart
9.0
Salesforce Commerce Cloud
6.5
Abandoned cart recovery
3dcart
Salesforce Commerce Cloud
6.2

Online Payment System

3dcart
8.0
Salesforce Commerce Cloud
7.2
eCommerce security
3dcart
8.0
Salesforce Commerce Cloud
7.2

eCommerce Marketing

3dcart
7.5
Salesforce Commerce Cloud
7.2
Promotions & discounts
3dcart
10.0
Salesforce Commerce Cloud
6.6
SEO
3dcart
5.0
Salesforce Commerce Cloud
7.6
Personalized recommendations
3dcart
Salesforce Commerce Cloud
7.4

eCommerce Business Management

3dcart
8.0
Salesforce Commerce Cloud
7.2
Custom functionality
3dcart
8.0
Salesforce Commerce Cloud
6.9
Multi-site management
3dcart
Salesforce Commerce Cloud
7.7
Order processing
3dcart
Salesforce Commerce Cloud
7.0
Inventory management
3dcart
Salesforce Commerce Cloud
7.6
Shipping
3dcart
Salesforce Commerce Cloud
7.0

Pros

  • Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
  • Integration with our email provider to be able to segment buyers based on timing of purchase.
  • Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
  • Products set up was easy and there are options for categories and classes to make setting up the store easy.
  • Easy to use for someone with no programming skills.
  • Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
  • I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
  • Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
  • I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.

Cons

  • Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
  • For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
  • While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.
  • UX/UI
  • Email templating
  • Ease of use
  • Access to support

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Salesforce Commerce Cloud7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.

Alternatives Considered

Selected 3DCart based on price point and ease of getting started. Gave a two week free trial to make sure I could get it set up. Seemed easier than other options and had room to grow if I need more capabilities. It also integrated with QuckBooks, FaceBook and Auth.net which were all part of the package right from the start.
It is more powerful as a tool. Has access to more data but at the same time it takes time to realise how much you can actually do with all this data because it's not a user-friendly tool

Return on Investment

  • Enhanced customer service with ticket system.
  • Was able to quickly set up shop and get started on the web.
  • Demandware has allowed our agency to build a great SEO foundation for many of our fashion clients that previously struggled with their old CMSes.

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details