What users are saying about
9 Ratings
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244 Ratings
9 Ratings
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Score 6.4 out of 100

Salesforce Commerce Cloud

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244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

3dcart

They seem to be very well suited to startup websites.We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&D at times.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

3dcart
6.9
Salesforce Commerce Cloud
7.8
Product catalog & listings
3dcart
7.6
Salesforce Commerce Cloud
8.2
Product management
3dcart
6.7
Salesforce Commerce Cloud
7.9
Bulk product upload
3dcart
8.3
Salesforce Commerce Cloud
8.0
Branding
3dcart
7.0
Salesforce Commerce Cloud
7.7
Mobile storefront
3dcart
7.4
Salesforce Commerce Cloud
6.9
Product variations
3dcart
7.2
Salesforce Commerce Cloud
7.9
Website integration
3dcart
6.7
Salesforce Commerce Cloud
8.3
Visual customization
3dcart
5.5
Salesforce Commerce Cloud
8.1
CMS
3dcart
5.8
Salesforce Commerce Cloud
7.4

Online Shopping Cart

3dcart
6.6
Salesforce Commerce Cloud
7.7
Abandoned cart recovery
3dcart
6.0
Salesforce Commerce Cloud
7.5
Checkout user experience
3dcart
7.2
Salesforce Commerce Cloud
7.8

Online Payment System

3dcart
9.0
Salesforce Commerce Cloud
8.3
eCommerce security
3dcart
9.0
Salesforce Commerce Cloud
8.3

eCommerce Marketing

3dcart
6.4
Salesforce Commerce Cloud
8.0
Promotions & discounts
3dcart
7.2
Salesforce Commerce Cloud
8.1
Personalized recommendations
3dcart
5.3
Salesforce Commerce Cloud
8.0
SEO
3dcart
6.9
Salesforce Commerce Cloud
7.9

eCommerce Business Management

3dcart
6.7
Salesforce Commerce Cloud
7.8
Multi-site management
3dcart
6.5
Salesforce Commerce Cloud
7.5
Order processing
3dcart
7.6
Salesforce Commerce Cloud
8.1
Inventory management
3dcart
5.7
Salesforce Commerce Cloud
7.8
Shipping
3dcart
8.3
Salesforce Commerce Cloud
7.6
Custom functionality
3dcart
5.3
Salesforce Commerce Cloud
7.9

Pros

3dcart

  • 3dcart is a more basic website tool that can get customers started quickly.
  • It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

3dcart

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
Tracy Beers | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

3dcart

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

3dcart

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

3dcart

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

3dcart

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

3dcart

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

3dcart

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

3dcart

While Shopify is pretty slick in operation, Shopify's fees are way, way, way too expensive compared to 3Dcart.Magento required a hefty redesign price Tag. BigCommerce seemed like overkill for our needs as an e-commerce company. Big Commerce has some very good material to help you decide on how to pick an e-commerce engine that was helpful to us.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

3dcart

  • Because 3dcart ended up not being the best for our business, we decided to go with BigCommerce instead.
  • It was an excellent platform to consider, and we tried it for a time but quickly realized it did not provide what our business needed.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Positive: helps with time management, it's an easy to use interface that I spend at least 5-6 hours a day on.
  • Positive: has little things like reminders that are needed when dealing with over 300 accounts.
  • Negative: needs an easier way to just press save data, so I'm not spending time writing the same thing twice.
Christopher Frometa | TrustRadius Reviewer

Pricing Details

3dcart

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

3dcart
6.3
Salesforce Commerce Cloud
8.7

Likelihood to Renew

3dcart
Salesforce Commerce Cloud
7.8

Usability

3dcart
Salesforce Commerce Cloud
8.0

Reliability and Availability

3dcart
Salesforce Commerce Cloud
8.0

Performance

3dcart
Salesforce Commerce Cloud
9.0

Support Rating

3dcart
Salesforce Commerce Cloud
9.0

In-Person Training

3dcart
Salesforce Commerce Cloud
8.0

Implementation Rating

3dcart
Salesforce Commerce Cloud
8.0

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