What users are saying about
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131 Ratings
1 Ratings

8x8 Virtual Office

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131 Ratings
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Score 7.1 out of 101
1 Ratings
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Score 6 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Aircall

Honestly, it's seems great for support and our support team did love it but it was terrible for sales.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Aircall
6.0
Hosted PBX
8x8 Virtual Office
8.0
Aircall
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Aircall
8.0
User templates
8x8 Virtual Office
6.5
Aircall
5.0
Call reports
8x8 Virtual Office
7.5
Aircall
5.0
Directory of employee names
8x8 Virtual Office
8.6
Aircall
4.0

Call Management

8x8 Virtual Office
8.5
Aircall
5.6
Answering rules
8x8 Virtual Office
8.5
Aircall
7.0
Call recording
8x8 Virtual Office
8.8
Aircall
9.0
Call park
8x8 Virtual Office
8.0
Aircall
4.0
Call screening
8x8 Virtual Office
8.5
Aircall
2.0
Message alerts
8x8 Virtual Office
8.8
Aircall
6.0

VoIP system collaboration

8x8 Virtual Office
7.6
Aircall
5.0
Video conferencing
8x8 Virtual Office
7.3
Aircall
Audio conferencing
8x8 Virtual Office
7.9
Aircall
5.0

Mobile apps

8x8 Virtual Office
7.5
Aircall
6.0
Mobile app for iOS
8x8 Virtual Office
7.5
Aircall
6.0
Mobile app for Android
8x8 Virtual Office
7.5
Aircall

Pros

8x8 Virtual Office

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven profile photo

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
No photo available

Cons

8x8 Virtual Office

  • A good VOIP experience relies on good connectivity, so it's frustrating when your mobile phone network doesn't give you a strong or fast enough signal for a seamless experience. This isn't an 8x8 issue, but 8x8 are affected by the weak links in the chain.
Andrew Steven profile photo

Aircall

  • Sales Line
  • Desktop App
  • Connectivity
No photo available

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Aircall

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Aircall

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Aircall

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Aircall

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Aircall

Aircall 9.0
Based on 1 answer
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
No photo available

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Aircall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

When looking at phone systems for my office several years ago, I reviewed three different systems that were recommended to me. The 8x8 sales person who made the original presentation was extremely helpful in identifying the things I needed to fit my particular single office situation. She didn't try to sell me more that I needed.
No photo available

Aircall

They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company.
No photo available

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Aircall

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • The cost of the 8 x 8 system is less expensive than traditional phone systems and offers so much more which allowed us to put more money into advertising the business.
Kristi Saxon profile photo

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
No photo available

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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