What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

CallSource

9 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

CallSource

9 Ratings
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

CallSource

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
CallSource
9.0
Hosted PBX
8x8 Virtual Office
9.8
CallSource
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
CallSource
User templates
8x8 Virtual Office
9.1
CallSource
Call reports
8x8 Virtual Office
8.1
CallSource
9.0
Directory of employee names
8x8 Virtual Office
7.6
CallSource

Call Management

8x8 Virtual Office
8.8
CallSource
8.8
Answering rules
8x8 Virtual Office
9.4
CallSource
8.0
Call recording
8x8 Virtual Office
9.3
CallSource
9.0
Call park
8x8 Virtual Office
9.4
CallSource
9.0
Call screening
8x8 Virtual Office
6.9
CallSource
9.0
Message alerts
8x8 Virtual Office
8.9
CallSource
9.0

VoIP system collaboration

8x8 Virtual Office
8.1
CallSource
Video conferencing
8x8 Virtual Office
7.9
CallSource
Audio conferencing
8x8 Virtual Office
8.2
CallSource

Mobile apps

8x8 Virtual Office
8.5
CallSource
Mobile app for iOS
8x8 Virtual Office
8.8
CallSource
Mobile app for Android
8x8 Virtual Office
8.2
CallSource

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Reporting: Reporting is very easy to pull.
  • Phone Call Tracking: The software makes it very easy to listen to phone calls.
No photo available

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.
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Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
CallSource9.0
Based on 1 answer
It's easy to use, we've had the account for a long time
No photo available

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
No photo available

Return on Investment

  • It's been great. No headache at all.
No photo available
  • We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
  • I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.
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Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details