What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

CallSource

9 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

CallSource

9 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

CallSource

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
CallSource
9.0
Hosted PBX
8x8 Virtual Office
9.8
CallSource
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
CallSource
User templates
8x8 Virtual Office
9.1
CallSource
Call reports
8x8 Virtual Office
8.2
CallSource
9.0
Directory of employee names
8x8 Virtual Office
7.6
CallSource

Call Management

8x8 Virtual Office
8.8
CallSource
8.8
Answering rules
8x8 Virtual Office
9.4
CallSource
8.0
Call recording
8x8 Virtual Office
9.3
CallSource
9.0
Call park
8x8 Virtual Office
9.4
CallSource
9.0
Call screening
8x8 Virtual Office
6.9
CallSource
9.0
Message alerts
8x8 Virtual Office
8.9
CallSource
9.0

VoIP system collaboration

8x8 Virtual Office
8.0
CallSource
Video conferencing
8x8 Virtual Office
7.9
CallSource
Audio conferencing
8x8 Virtual Office
8.2
CallSource

Mobile apps

8x8 Virtual Office
8.5
CallSource
Mobile app for iOS
8x8 Virtual Office
8.8
CallSource
Mobile app for Android
8x8 Virtual Office
8.2
CallSource

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • The reporting is easy to access and use with little to no training. Pretty straightforward.
  • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
  • It can be integrated with our CRM, Salesforce, for ease of use!
No photo available

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • It is SO slow. Trying to access campaigns to make updates, add new campaigns, etc., takes such a long time that I usually open up a CS window, then go back to my emails and tackle other tasks before I come back to CallSource hoping it's finally ready for me to make and save my changes.
  • The call whisper gets identified as a telemarketer often. Wondering if there's another voice or different verbiage that can be used that will help make it sound less like a telemarketer so the person answering the phone doesn't just automatically hang up, which happens often.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
CallSource9.0
Based on 1 answer
It's easy to use, we've had the account for a long time
No photo available

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
No photo available

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • Callsource helps us guide our clients since we have the power to listen to the sales teams and how they sound on calls. Listening to sales calls is very important for training purposes. Whoever picks up the phone is the face of the company, and if they aren't up to par then we need to work on increasing their customer service skill set.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details