What users are saying about
Top Rated
41 Ratings
9 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

CallSource

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
CallSource
9.0
Hosted PBX
8x8 Virtual Office
9.6
CallSource
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
CallSource
User templates
8x8 Virtual Office
8.6
CallSource
Call reports
8x8 Virtual Office
8.1
CallSource
9.0
Directory of employee names
8x8 Virtual Office
8.4
CallSource

Call Management

8x8 Virtual Office
8.7
CallSource
8.8
Answering rules
8x8 Virtual Office
9.2
CallSource
8.0
Call recording
8x8 Virtual Office
9.2
CallSource
9.0
Call park
8x8 Virtual Office
8.6
CallSource
9.0
Call screening
8x8 Virtual Office
7.8
CallSource
9.0
Message alerts
8x8 Virtual Office
8.9
CallSource
9.0

VoIP system collaboration

8x8 Virtual Office
8.6
CallSource
Video conferencing
8x8 Virtual Office
8.5
CallSource
Audio conferencing
8x8 Virtual Office
8.7
CallSource

Mobile apps

8x8 Virtual Office
8.7
CallSource
Mobile app for iOS
8x8 Virtual Office
9.2
CallSource
Mobile app for Android
8x8 Virtual Office
8.3
CallSource

Pros

  • Great for communicating with your company employees.
  • Convenient for having meetings through the conference bridge.
  • Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
  • Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
Joe Khoe profile photo
  • The reporting is easy to access and use with little to no training. Pretty straightforward.
  • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
  • It can be integrated with our CRM, Salesforce, for ease of use!
No photo available

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
CallSource9.0
Based on 1 answer
It's easy to use, we've had the account for a long time
No photo available

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
No photo available

Return on Investment

  • It's been great. No headache at all.
No photo available
  • We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
  • I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details