What users are saying about
Top Rated
41 Ratings
19 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
19 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Mitel MiCollab
Hosted PBX
8x8 Virtual Office
9.6
Mitel MiCollab
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Mitel MiCollab
User templates
8x8 Virtual Office
8.6
Mitel MiCollab
Call reports
8x8 Virtual Office
8.1
Mitel MiCollab
Directory of employee names
8x8 Virtual Office
8.4
Mitel MiCollab

Call Management

8x8 Virtual Office
8.7
Mitel MiCollab
Answering rules
8x8 Virtual Office
9.2
Mitel MiCollab
Call recording
8x8 Virtual Office
9.2
Mitel MiCollab
Call park
8x8 Virtual Office
8.6
Mitel MiCollab
Call screening
8x8 Virtual Office
7.8
Mitel MiCollab
Message alerts
8x8 Virtual Office
8.9
Mitel MiCollab

VoIP system collaboration

8x8 Virtual Office
8.6
Mitel MiCollab
Video conferencing
8x8 Virtual Office
8.5
Mitel MiCollab
Audio conferencing
8x8 Virtual Office
8.7
Mitel MiCollab

Mobile apps

8x8 Virtual Office
8.7
Mitel MiCollab
Mobile app for iOS
8x8 Virtual Office
9.2
Mitel MiCollab
Mobile app for Android
8x8 Virtual Office
8.3
Mitel MiCollab

Project Management

8x8 Virtual Office
Mitel MiCollab
8.0
Task Management
8x8 Virtual Office
Mitel MiCollab
8.2
Gantt Charts
8x8 Virtual Office
Mitel MiCollab
8.0
Scheduling
8x8 Virtual Office
Mitel MiCollab
8.4
Workflow Automation
8x8 Virtual Office
Mitel MiCollab
9.0
Mobile Access
8x8 Virtual Office
Mitel MiCollab
7.6
Search
8x8 Virtual Office
Mitel MiCollab
7.7
Visual planning tools
8x8 Virtual Office
Mitel MiCollab
7.4

Communication

8x8 Virtual Office
Mitel MiCollab
9.0
Chat
8x8 Virtual Office
Mitel MiCollab
9.1
Notifications
8x8 Virtual Office
Mitel MiCollab
8.4
Discussions
8x8 Virtual Office
Mitel MiCollab
9.6
Surveys
8x8 Virtual Office
Mitel MiCollab
10.0
Internal knowledgebase
8x8 Virtual Office
Mitel MiCollab
9.5
Integrates with GoToMeeting
8x8 Virtual Office
Mitel MiCollab
8.0
Integrates with Gmail and Google Hangouts
8x8 Virtual Office
Mitel MiCollab
8.0
Integrates with Outlook
8x8 Virtual Office
Mitel MiCollab
9.6

File Sharing & Management

8x8 Virtual Office
Mitel MiCollab
7.7
Video files
8x8 Virtual Office
Mitel MiCollab
8.0
Audio files
8x8 Virtual Office
Mitel MiCollab
8.0
Document collaboration
8x8 Virtual Office
Mitel MiCollab
8.0
Access control
8x8 Virtual Office
Mitel MiCollab
8.4
Advanced security features
8x8 Virtual Office
Mitel MiCollab
8.6
Integrates with Google Drive
8x8 Virtual Office
Mitel MiCollab
8.0
Device sync
8x8 Virtual Office
Mitel MiCollab
4.8

Pros

  • Call Quality
  • Reliability
  • Mobile APP
Tim Kyse profile photo
  • Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
  • Easy interface for collaboration and voice. End users like the clean interface and ease of use.
  • An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
Steve Davis profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
Mitel MiCollab6.0
Based on 1 answer
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
Nathan Venno profile photo

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen profile photo

Return on Investment

  • No positive or negative impact, just a necessary need of the business
Tim Kyse profile photo
  • It allows us to expand our company and configure in many different ways that other systems simply cannot. We have streamlined our overall operations by not only using MiCollab but using Mitels entire communications software(s).
  • We need the ability to Tenant systems, route calls very specifically and much more. While MiCollab does not allow this (yet) we have this set up through other MiTel softwares to get the job done.
Erik Jensen profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mitel MiCollab

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details