What users are saying about
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131 Ratings
24 Ratings

8x8 Virtual Office

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131 Ratings
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Score 7.1 out of 101
24 Ratings
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Score 7.1 out of 101

Likelihood to Recommend

8x8 Virtual Office

The 8x8 Virtual Office is nicely designed and especially well suited for small companies or even sole proprietors like myself. The features included are fairly intuitive and don't require extensive training to use. I've always believed in the "Keep it simple, stupid" philosophy and the 8x8 Virtual Office does just that.
No photo available

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Mitel MiCollab
Hosted PBX
8x8 Virtual Office
8.0
Mitel MiCollab
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Mitel MiCollab
User templates
8x8 Virtual Office
6.5
Mitel MiCollab
Call reports
8x8 Virtual Office
7.5
Mitel MiCollab
Directory of employee names
8x8 Virtual Office
8.6
Mitel MiCollab

Call Management

8x8 Virtual Office
8.5
Mitel MiCollab
Answering rules
8x8 Virtual Office
8.5
Mitel MiCollab
Call recording
8x8 Virtual Office
8.8
Mitel MiCollab
Call park
8x8 Virtual Office
8.0
Mitel MiCollab
Call screening
8x8 Virtual Office
8.5
Mitel MiCollab
Message alerts
8x8 Virtual Office
8.8
Mitel MiCollab

VoIP system collaboration

8x8 Virtual Office
7.6
Mitel MiCollab
Video conferencing
8x8 Virtual Office
7.3
Mitel MiCollab
Audio conferencing
8x8 Virtual Office
7.9
Mitel MiCollab

Mobile apps

8x8 Virtual Office
7.5
Mitel MiCollab
Mobile app for iOS
8x8 Virtual Office
7.5
Mitel MiCollab
Mobile app for Android
8x8 Virtual Office
7.5
Mitel MiCollab

Project Management

8x8 Virtual Office
Mitel MiCollab
8.1
Task Management
8x8 Virtual Office
Mitel MiCollab
8.0
Gantt Charts
8x8 Virtual Office
Mitel MiCollab
8.0
Scheduling
8x8 Virtual Office
Mitel MiCollab
8.0
Workflow Automation
8x8 Virtual Office
Mitel MiCollab
9.0
Mobile Access
8x8 Virtual Office
Mitel MiCollab
7.8
Search
8x8 Virtual Office
Mitel MiCollab
8.0
Visual planning tools
8x8 Virtual Office
Mitel MiCollab
7.9

Communication

8x8 Virtual Office
Mitel MiCollab
9.2
Chat
8x8 Virtual Office
Mitel MiCollab
9.3
Notifications
8x8 Virtual Office
Mitel MiCollab
8.6
Discussions
8x8 Virtual Office
Mitel MiCollab
10.0
Surveys
8x8 Virtual Office
Mitel MiCollab
10.0
Internal knowledgebase
8x8 Virtual Office
Mitel MiCollab
9.6
Integrates with GoToMeeting
8x8 Virtual Office
Mitel MiCollab
8.0
Integrates with Gmail and Google Hangouts
8x8 Virtual Office
Mitel MiCollab
8.0
Integrates with Outlook
8x8 Virtual Office
Mitel MiCollab
10.0

File Sharing & Management

8x8 Virtual Office
Mitel MiCollab
7.6
Video files
8x8 Virtual Office
Mitel MiCollab
8.0
Audio files
8x8 Virtual Office
Mitel MiCollab
8.0
Document collaboration
8x8 Virtual Office
Mitel MiCollab
8.0
Access control
8x8 Virtual Office
Mitel MiCollab
8.4
Advanced security features
8x8 Virtual Office
Mitel MiCollab
8.4
Integrates with Google Drive
8x8 Virtual Office
Mitel MiCollab
8.0
Device sync
8x8 Virtual Office
Mitel MiCollab
4.1

Pros

8x8 Virtual Office

  • Remote access to my phone system to make changes or to use its many features.
  • The ability to view voice mail transcripts - very helpful during meetings when listening is not an option.
  • The new contacts search feature allows you type in partial names and all that apply pop up.
No photo available

Mitel MiCollab

  • See who is using the phone at a given time
Nathan Venno profile photo

Cons

8x8 Virtual Office

  • Improve the interface for the mobile version to be more similar to the PC version.
  • Forwarding phone calls is a bit cumbersome on the mobile version.
  • Improve voice mail transcriptions on the mobile version.
No photo available

Mitel MiCollab

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Mitel MiCollab

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Mitel MiCollab

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Mitel MiCollab

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Mitel MiCollab

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Mitel MiCollab

Mitel MiCollab 6.0
Based on 1 answer
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
Nathan Venno profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Mitel MiCollab

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Nextiva is the gold standard in my opinion. Customer service is instant and patient. They are want you to succeed, or at least they are good at making you feel that they want you to succeed :) Downtime for Nextiva is virtually non-existent and the quality of the calls are identical to that of a solid landline phone. The main reason I chose Nextiva was because of other reviews and the flexibility and many additional options and packages they offered. If you want to call overseas, do not get Nextiva, 8x8 may have better overseas servicing, that I am not sure, but best to just shop around for the best deal and then make your decision.
No photo available

Mitel MiCollab

This is good for syncing with your Mitel desk phone (we use cloud-based Mitel service). It is definitely a help with that system. As for a stand-alone product, I don't see that it would be useful (like Skype). Does not have video conferencing. It does have a chat feature, but its only within your system - not external. This is really an add-on to the Mitel system - its makes using their phone system easier and better but does not work outside that sphere.
Nathan Venno profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Mitel MiCollab

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • 8x8 has had some positive impact on our business objective as we have been able to make multiple business calls gaining clients through the system.
No photo available

Mitel MiCollab

  • Simplify phone use, making it easy to make and receive calls
  • Decent app for phones as well - helps with twinning on Mitel
  • App allows you to view missed calls when your synced with your desk phone
Nathan Venno profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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