What users are saying about
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Top Rated
471 Ratings

8x8 X Series

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Top Rated
471 Ratings
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Score 8.3 out of 100
49 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Cloud PBX

    8.5

    8x8 X Series

    85%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.2
    82%
    133 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    142 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    181 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.3
    83%
    201 Ratings
    N/A
    0 Ratings

    Call Management

    8.5

    8x8 X Series

    85%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.3
    83%
    241 Ratings
    N/A
    0 Ratings

    Call recording

    9.0
    90%
    200 Ratings
    N/A
    0 Ratings

    Call park

    8.1
    81%
    189 Ratings
    N/A
    0 Ratings

    Call screening

    8.2
    82%
    180 Ratings
    N/A
    0 Ratings

    Message alerts

    8.8
    88%
    234 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.4

    8x8 X Series

    84%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.7
    77%
    120 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    170 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.9
    89%
    73 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.7
    87%
    103 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.6

    8x8 X Series

    86%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    190 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    147 Ratings
    N/A
    0 Ratings

    Project Management

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.7

    Cisco Business Edition 7000

    77%
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Scheduling

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.8
    68%
    9 Ratings

    Search

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Communication

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.3

    Cisco Business Edition 7000

    73%
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    7.1
    71%
    8 Ratings

    Notifications

    N/A
    0 Ratings
    7.5
    75%
    8 Ratings

    Discussions

    N/A
    0 Ratings
    6.9
    69%
    8 Ratings

    Surveys

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.3
    73%
    8 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    7.1
    71%
    5 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    File Sharing & Management

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.7

    Cisco Business Edition 7000

    77%
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.3
    73%
    7 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Audio files

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.3
    73%
    9 Ratings

    Access control

    N/A
    0 Ratings
    7.4
    74%
    7 Ratings

    Advanced security features

    N/A
    0 Ratings
    7.8
    78%
    9 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.4
    74%
    5 Ratings

    Device sync

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Attribute Ratings

    • Cisco Business Edition 7000 is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    8x8 X Series

    83%
    282 Ratings
    8.6

    Cisco Business Edition 7000

    86%
    10 Ratings

    Likelihood to Renew

    9.9

    8x8 X Series

    99%
    15 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Usability

    9.4

    8x8 X Series

    94%
    41 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Availability

    9.6

    8x8 X Series

    96%
    8 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Performance

    9.7

    8x8 X Series

    97%
    8 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Support Rating

    7.5

    8x8 X Series

    75%
    173 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Implementation Rating

    9.5

    8x8 X Series

    95%
    13 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Configurability

    8.4

    8x8 X Series

    84%
    5 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Ease of integration

    9.4

    8x8 X Series

    94%
    4 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Product Scalability

    9.2

    8x8 X Series

    92%
    6 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Vendor post-sale

    9.4

    8x8 X Series

    94%
    4 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Vendor pre-sale

    9.7

    8x8 X Series

    97%
    4 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    8x8 X is well suited for our company. Generally, there are no dropped calls. Our employees spend a lot of time on the phone with clients. Faxes go through smoothly and are received smoothly. Updates are done on a continuous basis. Great product for our company and our employees.
    Read full review

    Cisco

    The platform is perfectly suited for collaboration involving everything related to integrated voice and video systems. It is easily installed on physical servers and virtualized and can be accessed remotely. The BE 7000 modernized the infrastructure with voice-over IP and generates complete reports on the telephone and video usage of users in all the company's regions for internal control and auditing. The solution can be recommended for medium and large scenarios from 1000 users up to a limit of 5000 users.
    Read full review

    Pros

    8x8, Inc.

    • 8x8 it very easy to use and navigate.
    • 8x8 works well with the app as well so I can use it on my personal phone and on the go.
    • 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
    Read full review

    Cisco

    • All in one platform that includes all the Cisco UC services in one appliance.
    • All the services are ready to use and preconfigured.
    • Tools available improve productivity and user experience.
    Read full review

    Cons

    8x8, Inc.

    • I'd like the ability to delete old chat/SMS messages
    • When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
    • When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.
    Read full review

    Cisco

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Read full review

    Pricing Details

    8x8 X Series

    Starting Price

    $12 Per User/Per Month

    Editions & Modules

    8x8 X Series editions and modules pricing
    EditionModules
    8x8 Express$121
    X2$242
    X4$443

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Cisco Business Edition 7000

    Starting Price

    Editions & Modules

    Cisco Business Edition 7000 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      8x8, Inc.

      Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
      Read full review

      Cisco

      No answers on this topic

      Usability

      8x8, Inc.

      Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
      Read full review

      Cisco

      No answers on this topic

      Reliability and Availability

      8x8, Inc.

      In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
      Read full review

      Cisco

      No answers on this topic

      Performance

      8x8, Inc.

      No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
      Read full review

      Cisco

      No answers on this topic

      Support Rating

      8x8, Inc.

      I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.
      Read full review

      Cisco

      No answers on this topic

      In-Person Training

      8x8, Inc.

      The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
      Read full review

      Cisco

      No answers on this topic

      Implementation Rating

      8x8, Inc.

      The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
      Read full review

      Cisco

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
      Read full review

      Cisco

      Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.
      Read full review

      Contract Terms and Pricing Model

      8x8, Inc.

      At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
      adjust for you.
      Read full review

      Cisco

      No answers on this topic

      Scalability

      8x8, Inc.

      We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
      Read full review

      Cisco

      No answers on this topic

      Professional Services

      8x8, Inc.

      PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
      Read full review

      Cisco

      No answers on this topic

      Return on Investment

      8x8, Inc.

      • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
      • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
      • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
      Read full review

      Cisco

      • We were able to sell it to many customers and has proved beneficial always.
      • Less number of complaints.
      • Amazing support from Cisco TAC.
      Read full review

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