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Top Rated
389 Ratings
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47 Ratings

8x8 X Series (Formerly Virtual Office)

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Top Rated
389 Ratings
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Score 7.4 out of 100

Cisco Business Edition 7000

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47 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

I would recommend the Cisco Business Edition 7000 platform to a colleague because there are many more positives than negatives. Unified communication is essential for business, productivity and efficiency today. VOIP brings a lot of savings in internal calls between branches and other regions of the country. And it is a reliable and durable equipment.
Roberto Carvalho | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.5
Cisco Business Edition 7000
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.7
Cisco Business Edition 7000
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Business Edition 7000
User templates
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Business Edition 7000
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Business Edition 7000
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.4
Cisco Business Edition 7000

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Cisco Business Edition 7000
Answering rules
8x8 X Series (Formerly Virtual Office)
6.7
Cisco Business Edition 7000
Call recording
8x8 X Series (Formerly Virtual Office)
8.5
Cisco Business Edition 7000
Call park
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Business Edition 7000
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
Cisco Business Edition 7000
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Business Edition 7000

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
Cisco Business Edition 7000
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.8
Cisco Business Edition 7000
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Business Edition 7000
Video screen sharing
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Business Edition 7000
Instant messaging
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Business Edition 7000

Mobile apps

8x8 X Series (Formerly Virtual Office)
8.0
Cisco Business Edition 7000
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Business Edition 7000
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Business Edition 7000

Project Management

8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.5
Task Management
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.8
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.5
Scheduling
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.6
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.9
Mobile Access
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.6
Search
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.2
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
6.7

Communication

8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.0
Chat
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.0
Notifications
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.4
Discussions
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.1
Surveys
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.3
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.0
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
6.8
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
6.1
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.2

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.0
Versioning
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
6.1
Video files
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.4
Audio files
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.6
Document collaboration
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
6.8
Access control
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.0
Advanced security features
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.8
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
5.9
Device sync
8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
7.3

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Renewing the Cisco software is not my decision but I am in the highly agreement of the software to renew as it has better connectivity in company network without any slowness. Integration is also one of the best feature that we can use for our other application with Cisco
Prabhjyot Singh | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Easy to use and implement in business with minimum support and training
Prabhjyot Singh | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Yes, When I want to connect I use Cisco and it always available to connect. Some time integration with mobile app takes little time but still happy to use it without any issues.
Prabhjyot Singh | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
I would say that Cisco stands alone in the market when it comes to business connectivity and other features. Not really it doesn't tend to slow down as once it is connected I believe it will connects with the company network and then it depends on how your company networks works. I am not sure if it making sense to you.
Prabhjyot Singh | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.3
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 8.0
Based on 1 answer
It still feel that support has some scope of improvement in terms of technical support like new update or version. Also, need to upgrade the security feature.
Prabhjyot Singh | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
It is easy to understand and with one time demo we can easily start using the Cisco. It was a group session for different teams and more technical for IT team. In house training scheduled for the team. Demo is very easy to connect and did not have much questions about it.
Prabhjyot Singh | TrustRadius Reviewer

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
There are few steps that needs to follow and that is what in online training has been schedule for. I frankly speaking didn't get the training but I know how to use it. So It is easy to understand and connect with company network. Initial setup which includes training plays a critical role.
Prabhjyot Singh | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.4
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Although, I have not involved in implementation but it was delivered on time. Project timeline was met and completed within the timeline.
Prabhjyot Singh | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Cisco Business Edition 7000

Cisco Business Edition 7000 10.0
Based on 1 answer
I am giving this rating as I am happy with the Cisco business edition 7000. It is easy to use and deploy with in all type of team and department.Best in network connectivity, video configuration, and telephonic service across all the verticals. For security vise it is much more reliable
Prabhjyot Singh | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.9
Cisco Business Edition 7000
8.2

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.7
Cisco Business Edition 7000
9.0

Usability

8x8 X Series (Formerly Virtual Office)
7.5
Cisco Business Edition 7000
9.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Cisco Business Edition 7000
9.0

Performance

8x8 X Series (Formerly Virtual Office)
8.1
Cisco Business Edition 7000
9.0

Support Rating

8x8 X Series (Formerly Virtual Office)
4.3
Cisco Business Edition 7000
8.0

In-Person Training

8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
9.0

Online Training

8x8 X Series (Formerly Virtual Office)
Cisco Business Edition 7000
9.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.4
Cisco Business Edition 7000
9.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Cisco Business Edition 7000
10.0

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