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254 Ratings
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274 Ratings

8x8 X Series (Formerly Virtual Office)

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254 Ratings
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Score 7.3 out of 100

Microsoft Yammer

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274 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Microsoft Yammer

Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos.As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos.At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
Erik Ralston | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Microsoft Yammer
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.2
Microsoft Yammer
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
Microsoft Yammer
User templates
8x8 X Series (Formerly Virtual Office)
6.7
Microsoft Yammer
Call reports
8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Yammer
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
Microsoft Yammer

Call Management

8x8 X Series (Formerly Virtual Office)
8.1
Microsoft Yammer
Answering rules
8x8 X Series (Formerly Virtual Office)
8.0
Microsoft Yammer
Call recording
8x8 X Series (Formerly Virtual Office)
8.1
Microsoft Yammer
Call park
8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Yammer
Call screening
8x8 X Series (Formerly Virtual Office)
8.2
Microsoft Yammer
Message alerts
8x8 X Series (Formerly Virtual Office)
8.5
Microsoft Yammer

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Yammer
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Yammer
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Yammer
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Microsoft Yammer
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Yammer

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
Microsoft Yammer
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.2
Microsoft Yammer
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.7
Microsoft Yammer

Project Management

8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
7.1
Task Management
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
6.6
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
6.8
Scheduling
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
6.8
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
6.4
Mobile Access
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.4
Search
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
7.8
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
6.9

Communication

8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.5
Chat
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
9.0
Notifications
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.5
Discussions
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
9.2
Surveys
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.2
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.2
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
7.9
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.3
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.9

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
7.8
Versioning
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
6.9
Video files
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.2
Audio files
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
7.9
Document collaboration
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
7.9
Access control
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.4
Advanced security features
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
7.4
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
7.2
Device sync
8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.3

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Microsoft Yammer

  • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
  • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
Marcos Sola | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
  • Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
  • Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.
Jonathan Harris | TrustRadius Reviewer

Microsoft Yammer

  • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
  • Yammer's design leaves something to be desired. Document editing is not great.
  • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
Kyle Legg | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 6.9
Based on 10 answers
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Vivian Thacker | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.7
Based on 6 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
Very available
Danielle Brigida | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 9.0
Based on 1 answer
It's a simple product but it does provide value.
Danielle Brigida | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 82 answers
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
Adrienne Robinson | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 7.0
Based on 12 answers
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Nikhil George | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Microsoft Yammer

No answers on this topic

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
We organically implemented the product
Danielle Brigida | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
Guillermo Paxton | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Microsoft Yammer

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
William Perdue | TrustRadius Reviewer

Microsoft Yammer

  • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
  • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
  • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
  • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
  • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
Joakim Berg | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Yammer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.5
Microsoft Yammer
7.8

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Microsoft Yammer
6.9

Usability

8x8 X Series (Formerly Virtual Office)
8.7
Microsoft Yammer
9.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Yammer
8.0

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Microsoft Yammer
9.0

Support Rating

8x8 X Series (Formerly Virtual Office)
6.2
Microsoft Yammer
7.0

Online Training

8x8 X Series (Formerly Virtual Office)
Microsoft Yammer
8.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Microsoft Yammer
8.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Yammer

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