What users are saying about
53 Ratings
53 Ratings
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Score 6.4 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Infor CloudSuite CRM
7.8
Customer data management / contact management
Act! CRM
Infor CloudSuite CRM
8.4
Workflow management
Act! CRM
Infor CloudSuite CRM
10.0
Territory management
Act! CRM
Infor CloudSuite CRM
5.4
Opportunity management
Act! CRM
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Infor CloudSuite CRM
5.4
Contract management
Act! CRM
Infor CloudSuite CRM
5.7
Quote & order management
Act! CRM
Infor CloudSuite CRM
7.3
Interaction tracking
Act! CRM
Infor CloudSuite CRM
10.0
Channel / partner relationship management
Act! CRM
Infor CloudSuite CRM
10.0

Customer Service & Support

Act! CRM
Infor CloudSuite CRM
8.3
Case management
Act! CRM
Infor CloudSuite CRM
10.0
Call center management
Act! CRM
Infor CloudSuite CRM
5.0
Help desk management
Act! CRM
Infor CloudSuite CRM
10.0

Marketing Automation

Act! CRM
Infor CloudSuite CRM
2.5
Lead management
Act! CRM
Infor CloudSuite CRM
3.9
Email marketing
Act! CRM
Infor CloudSuite CRM
1.0

CRM Project Management

Act! CRM
Infor CloudSuite CRM
4.2
Task management
Act! CRM
Infor CloudSuite CRM
7.1
Billing and invoicing management
Act! CRM
Infor CloudSuite CRM
3.6
Reporting
Act! CRM
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

Act! CRM
Infor CloudSuite CRM
4.2
Forecasting
Act! CRM
Infor CloudSuite CRM
3.6
Pipeline visualization
Act! CRM
Infor CloudSuite CRM
7.0
Customizable reports
Act! CRM
Infor CloudSuite CRM
2.1

Customization

Act! CRM
Infor CloudSuite CRM
8.6
Custom fields
Act! CRM
Infor CloudSuite CRM
10.0
Custom objects
Act! CRM
Infor CloudSuite CRM
7.0
Scripting environment
Act! CRM
Infor CloudSuite CRM
7.2
API for custom integration
Act! CRM
Infor CloudSuite CRM
10.0

Security

Act! CRM
Infor CloudSuite CRM
10.0
Single sign-on capability
Act! CRM
Infor CloudSuite CRM
10.0
Role-based user permissions
Act! CRM
Infor CloudSuite CRM
10.0

Social CRM

Act! CRM
Infor CloudSuite CRM
3.5
Social data
Act! CRM
Infor CloudSuite CRM
4.0
Social engagement
Act! CRM
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

Act! CRM
Infor CloudSuite CRM
2.9
Marketing automation
Act! CRM
Infor CloudSuite CRM
3.0
Compensation management
Act! CRM
Infor CloudSuite CRM
2.7

Platform

Act! CRM
Infor CloudSuite CRM
5.0
Mobile access
Act! CRM
Infor CloudSuite CRM
5.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Infor CloudSuite CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Infor CloudSuite CRM
9.0

Likelihood to Renew

Act! CRM
1.0
Infor CloudSuite CRM
9.0

Usability

Act! CRM
1.3
Infor CloudSuite CRM
7.8

Reliability and Availability

Act! CRM
Infor CloudSuite CRM
9.0

Support Rating

Act! CRM
5.2
Infor CloudSuite CRM
8.0

Implementation Rating

Act! CRM
1.0
Infor CloudSuite CRM

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