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11 Ratings
30 Ratings
11 Ratings
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Score 5.6 out of 101
30 Ratings
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Score 5.9 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Infor CRM

InforCRM is good for mid-sized companies that either have a strong in-house team of developers/architects or companies that can budget for outsourced development. The out of the box functionality is just 'ok' in my opinion. The out of the box reports are really not useful, so make sure you have a good service partner to help with that set up. In my opinion, SalesForce has a much better user experience but you are going to pay significantly more for it. No matter which CRM you choose, you'll need a dedicated in house administrator just to manage training, users, and security. I think for most companies if you budget this with your CRM costs, InforCRM can work. But you have to have the resources to put behind making your user experience as great as possible.
Tonya Payne profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Infor CRM
6.7
Customer data management / contact management
ADAPTcrm
7.0
Infor CRM
8.5
Workflow management
ADAPTcrm
6.0
Infor CRM
8.0
Territory management
ADAPTcrm
6.0
Infor CRM
5.5
Opportunity management
ADAPTcrm
7.0
Infor CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Infor CRM
5.5
Contract management
ADAPTcrm
8.0
Infor CRM
5.7
Quote & order management
ADAPTcrm
7.0
Infor CRM
7.3
Interaction tracking
ADAPTcrm
8.0
Infor CRM
8.0
Channel / partner relationship management
ADAPTcrm
8.0
Infor CRM
3.0

Customer Service & Support

ADAPTcrm
7.3
Infor CRM
6.5
Case management
ADAPTcrm
8.0
Infor CRM
8.2
Call center management
ADAPTcrm
7.0
Infor CRM
5.0
Help desk management
ADAPTcrm
7.0
Infor CRM
6.3

Marketing Automation

ADAPTcrm
8.0
Infor CRM
2.5
Lead management
ADAPTcrm
8.0
Infor CRM
4.0
Email marketing
ADAPTcrm
8.0
Infor CRM
1.0

CRM Project Management

ADAPTcrm
8.0
Infor CRM
4.2
Task management
ADAPTcrm
9.0
Infor CRM
7.0
Billing and invoicing management
ADAPTcrm
8.0
Infor CRM
3.6
Reporting
ADAPTcrm
7.0
Infor CRM
2.0

CRM Reporting & Analytics

ADAPTcrm
7.3
Infor CRM
4.2
Forecasting
ADAPTcrm
7.0
Infor CRM
3.5
Pipeline visualization
ADAPTcrm
8.0
Infor CRM
7.0
Customizable reports
ADAPTcrm
7.0
Infor CRM
2.0

Customization

ADAPTcrm
6.3
Infor CRM
8.3
Custom fields
ADAPTcrm
6.0
Infor CRM
9.0
Custom objects
ADAPTcrm
6.0
Infor CRM
7.0
Scripting environment
ADAPTcrm
7.0
Infor CRM
7.2
API for custom integration
ADAPTcrm
6.0
Infor CRM
10.0

Security

ADAPTcrm
7.0
Infor CRM
9.2
Single sign-on capability
ADAPTcrm
7.0
Infor CRM
10.0
Role-based user permissions
ADAPTcrm
7.0
Infor CRM
8.5

Social CRM

ADAPTcrm
7.5
Infor CRM
3.5
Social data
ADAPTcrm
8.0
Infor CRM
4.0
Social engagement
ADAPTcrm
7.0
Infor CRM
3.0

Integrations with 3rd-party Software

ADAPTcrm
8.0
Infor CRM
2.9
Marketing automation
ADAPTcrm
8.0
Infor CRM
3.0
Compensation management
ADAPTcrm
Infor CRM
2.7

Platform

ADAPTcrm
Infor CRM
5.0
Mobile access
ADAPTcrm
Infor CRM
5.0

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • Infor CRM has been customized to fit our needs. This is important because we are not a company focused on sales, but instead on existing investors, and we have a unique investment platform that requires this customization.
  • The ability to create queries and then contact groups is essential for communications we send to investors, as not all investors are invested in the same product. The query function on Infor CRM works well and is extremely logical.
  • The capability to use Infor CRM with Architect is useful, as we create templates through Architect which can be customized with individual investor information once merged through Infor CRM.
No photo available

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • Look and feel seems outdated
  • Back-end admin work to make simple changes is very difficult and easy to make mistakes.
  • Microsoft interface & integration needs a lot of work
John Scales profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Infor CRM9.0
Based on 8 answers
Helpful tool for sales & customer service
Connie Frederking profile photo

Usability

No score
No answers yet
No answers on this topic
Infor CRM7.8
Based on 4 answers
It is sort of that old tool or instrument that you know all the particularities for, but isn't the prettiest
John Collman profile photo

Support

No score
No answers yet
No answers on this topic
Infor CRM8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
I have not used other products
John Collman profile photo

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • It was user friendly and when we had new hires, we didn't have any learning curves with new users.
No photo available

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Infor CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details