21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 21 reviews and ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 33 reviews and ratings
Feature Set Ratings
- ADAPTcrm ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Social CRM, Integrations with 3rd-party Software, Platform
- Infor CRM ranks higher in 2 feature sets: Customization, Security
Sales Force Automation

8.8
ADAPTcrm
88%

7.8
Infor CRM
78%
ADAPTcrm ranks higher in 6/9 features
ADAPTcrm ranks higher in 6/9 features
Customer data management / contact management

8.5
85%
3 Ratings

8.4
84%
8 Ratings
Workflow management

9.5
95%
3 Ratings

10.0
100%
7 Ratings
Territory management

8.5
85%
3 Ratings

5.4
54%
6 Ratings
Opportunity management

8.5
85%
3 Ratings

8.4
84%
6 Ratings
Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings

5.4
54%
8 Ratings
Contract management

9.0
90%
3 Ratings

5.7
57%
4 Ratings
Quote & order management

9.5
95%
3 Ratings

7.3
73%
4 Ratings
Interaction tracking

8.0
80%
3 Ratings

10.0
100%
8 Ratings
Channel / partner relationship management

9.0
90%
3 Ratings

10.0
100%
8 Ratings
Customer Service & Support

9.2
ADAPTcrm
92%

8.3
Infor CRM
83%
Infor CRM ranks higher in 2/3 features
Infor CRM ranks higher in 2/3 features
Case management

9.5
95%
3 Ratings

10.0
100%
3 Ratings
Call center management

9.0
90%
3 Ratings

5.0
50%
3 Ratings
Help desk management

9.0
90%
3 Ratings

10.0
100%
3 Ratings
Marketing Automation

8.8
ADAPTcrm
88%

2.5
Infor CRM
25%
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Lead management

9.0
90%
3 Ratings

3.9
39%
7 Ratings
Email marketing

8.5
85%
3 Ratings

1.0
10%
6 Ratings
CRM Project Management

9.0
ADAPTcrm
90%

4.2
Infor CRM
42%
ADAPTcrm ranks higher in 3/3 features
ADAPTcrm ranks higher in 3/3 features
Task management

9.5
95%
3 Ratings

7.1
71%
7 Ratings
Billing and invoicing management

8.5
85%
3 Ratings

3.6
36%
1 Rating
Reporting

9.0
90%
3 Ratings

2.1
21%
5 Ratings
CRM Reporting & Analytics

9.0
ADAPTcrm
90%

4.2
Infor CRM
42%
ADAPTcrm ranks higher in 3/3 features
ADAPTcrm ranks higher in 3/3 features
Forecasting

9.0
90%
3 Ratings

3.6
36%
4 Ratings
Pipeline visualization

8.5
85%
3 Ratings

7.0
70%
5 Ratings
Customizable reports

9.5
95%
3 Ratings

2.1
21%
8 Ratings
Customization

8.5
ADAPTcrm
85%

8.6
Infor CRM
86%
ADAPTcrm ranks higher in 2/4 features
ADAPTcrm ranks higher in 2/4 features
Custom fields

8.5
85%
3 Ratings

10.0
100%
9 Ratings
Custom objects

8.0
80%
3 Ratings

7.0
70%
7 Ratings
Scripting environment

8.5
85%
3 Ratings

7.2
72%
4 Ratings
API for custom integration

9.0
90%
2 Ratings

10.0
100%
6 Ratings
Security

8.8
ADAPTcrm
88%

10.0
Infor CRM
100%
Infor CRM ranks higher in 2/2 features
Infor CRM ranks higher in 2/2 features
Single sign-on capability

9.0
90%
3 Ratings

10.0
100%
6 Ratings
Role-based user permissions

8.6
86%
3 Ratings

10.0
100%
6 Ratings
Social CRM

8.5
ADAPTcrm
85%

3.5
Infor CRM
35%
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Social data

9.0
90%
3 Ratings

4.0
40%
2 Ratings
Social engagement

8.0
80%
3 Ratings

3.0
30%
2 Ratings
Integrations with 3rd-party Software

8.8
ADAPTcrm
88%

2.9
Infor CRM
29%
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Marketing automation

9.0
90%
3 Ratings

3.0
30%
4 Ratings
Compensation management

8.5
85%
2 Ratings

2.7
27%
1 Rating
Platform

8.5
ADAPTcrm
85%

5.0
Infor CRM
50%
ADAPTcrm ranks higher in 1/1 features
ADAPTcrm ranks higher in 1/1 features
Mobile access

8.5
85%
2 Ratings

5.0
50%
4 Ratings
Attribute Ratings
- ADAPTcrm is rated higher in 2 areas: Usability, Support Rating
- ADAPTcrm and Infor CRM are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
ADAPTcrm
90%
3 Ratings

9.0
Infor CRM
90%
17 Ratings
Likelihood to Renew

ADAPTcrm
N/A
0 Ratings

9.0
Infor CRM
90%
8 Ratings
Usability

9.0
ADAPTcrm
90%
2 Ratings

7.8
Infor CRM
78%
4 Ratings
Availability

ADAPTcrm
N/A
0 Ratings

9.0
Infor CRM
90%
2 Ratings
Support Rating

9.0
ADAPTcrm
90%
2 Ratings

8.0
Infor CRM
80%
2 Ratings
Likelihood to Recommend
ADAPTcrm
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Infor CRM
If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
Product Support Manager
ParishSOFTComputer Software, 51-200 employees
Pros
ADAPTcrm
- It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
- ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
- The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Infor CRM
- Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
- Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
- Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
MIS Director
Garden Ridge Technology LLCBiotechnology, 11-50 employees
Cons
ADAPTcrm
- Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Sales Associate
Nephos TechnologiesInformation Technology & Services, 11-50 employees
Infor CRM
- InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
- The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
- I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Executive Sales Team Manager
Organic ValleyFood & Beverages, 501-1000 employees
Pricing Details
ADAPTcrm
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Infor CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ADAPTcrm
No score
No answers yet
No answers on this topic
Infor CRM
Infor CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.

Verified User
Administrator in Marketing
201-500 employeesUsability
ADAPTcrm
ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Infor CRM
Infor CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
Chairman & CEO
eDriven StudiosOnline Media, 1-10 employees
Support Rating
ADAPTcrm
ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Sales Associate
Nephos TechnologiesInformation Technology & Services, 11-50 employees
Infor CRM
Infor CRM 8.0
Based on 2 answers
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
Product Support Manager
ParishSOFTComputer Software, 51-200 employees
Alternatives Considered
ADAPTcrm
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Infor CRM
We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Senior Account Manager
Bedford Cost SegregationCommercial Real Estate, 11-50 employees
Return on Investment
ADAPTcrm
- It has resulted in growth of our company.
- It has enabled to make more connections in market.
- It has proved as a time saver for us.
- Its cost has a major negative impact on us.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Infor CRM
- It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
- Slightly lower TCO than other CRMs.
- Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 1-10 employees