ADAPTcrm vs Infor CRM

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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Infor CRM

InforCRM is good for mid-sized companies that either have a strong in-house team of developers/architects or companies that can budget for outsourced development. The out of the box functionality is just 'ok' in my opinion. The out of the box reports are really not useful, so make sure you have a good service partner to help with that set up. In my opinion, SalesForce has a much better user experience but you are going to pay significantly more for it. No matter which CRM you choose, you'll need a dedicated in house administrator just to manage training, users, and security. I think for most companies if you budget this with your CRM costs, InforCRM can work. But you have to have the resources to put behind making your user experience as great as possible.

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Tonya Payne

Executive Sales Team Manager

Organic ValleyFood & Beverages, 501-1000 employees

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Feature Rating Comparison

ADAPTcrm

7.2

Infor CRM

6.7

Customer data management / contact management

7.0

8.5

Workflow management

6.0

8.0

Territory management

6.0

5.5

Opportunity management

7.0

8.5

Integration with email client (e.g., Outlook or Gmail)

8.0

5.5

Contract management

8.0

5.7

Quote & order management

7.0

7.3

Interaction tracking

8.0

Channel / partner relationship management

8.0

3.0

ADAPTcrm

7.3

Infor CRM

6.5

Case management

8.0

8.2

Call center management

7.0

5.0

Help desk management

7.0

6.3

ADAPTcrm

8.0

Infor CRM

2.5

Lead management

8.0

4.0

Email marketing

8.0

1.0

ADAPTcrm

8.0

Infor CRM

4.2

Task management

9.0

7.0

Billing and invoicing management

8.0

3.6

Reporting

7.0

2.0

ADAPTcrm

7.3

Infor CRM

4.2

Forecasting

7.0

3.5

Pipeline visualization

8.0

7.0

Customizable reports

7.0

2.0

ADAPTcrm

6.3

Infor CRM

8.3

Custom fields

6.0

9.0

Custom objects

6.0

7.0

Scripting environment

7.0

7.2

API for custom integration

6.0

10.0

ADAPTcrm

7.0

Infor CRM

9.2

Single sign-on capability

7.0

10.0

Role-based user permissions

7.0

8.5

ADAPTcrm

7.5

Infor CRM

3.5

Social data

8.0

4.0

Social engagement

7.0

3.0

ADAPTcrm

8.0

Infor CRM

2.9

Marketing automation

8.0

3.0

Compensation management

—

2.7

ADAPTcrm

—

Infor CRM

5.0

Mobile access

—

5.0

Pros

It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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Infor CRM has been customized to fit our needs. This is important because we are not a company focused on sales, but instead on existing investors, and we have a unique investment platform that requires this customization.
The ability to create queries and then contact groups is essential for communications we send to investors, as not all investors are invested in the same product. The query function on Infor CRM works well and is extremely logical.
The capability to use Infor CRM with Architect is useful, as we create templates through Architect which can be customized with individual investor information once merged through Infor CRM.

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Verified User

Administrator in Other

Investment Management Company, 11-50 employees

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Cons

The interface can be difficult to learn at first and a little overwhelming for new users.
The lack of customization of some features without additional support.
The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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Look and feel seems outdated
Back-end admin work to make simple changes is very difficult and easy to make mistakes.
Microsoft interface & integration needs a lot of work

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John Scales

Director of Telesales/Customer Service

West Chester Protective GearConsumer Goods, 51-200 employees

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Likelihood to Renew

No score

No answers yet

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Infor CRM9.0

Based on 8 answers

Helpful tool for sales & customer service

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Connie Frederking

Brand Assistant, International Division

Jockey International, Inc.Apparel & Fashion, 201-500 employees

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Usability

No score

No answers yet

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Infor CRM7.8

Based on 4 answers

It is sort of that old tool or instrument that you know all the particularities for, but isn't the prettiest

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John Collman

Product Support Manager

ParishSOFTComputer Software, 51-200 employees

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Support

No score

No answers yet

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Infor CRM8.0

Based on 1 answer

We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive

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John Collman

Product Support Manager

ParishSOFTComputer Software, 51-200 employees

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Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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I have not used other products

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John Collman

Product Support Manager

ParishSOFTComputer Software, 51-200 employees

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Return on Investment

ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
Some users needed additional training which increased staffing costs.
The program helped simplify operations into an integrated software solution.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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