What users are saying about
21 Ratings
33 Ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

  • ADAPTcrm ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Social CRM, Integrations with 3rd-party Software, Platform
  • Infor CRM ranks higher in 2 feature sets: Customization, Security

Sales Force Automation

8.8

ADAPTcrm

88%
7.8

Infor CRM

78%
ADAPTcrm ranks higher in 6/9 features

Customer data management / contact management

8.5
85%
3 Ratings
8.4
84%
8 Ratings

Workflow management

9.5
95%
3 Ratings
10.0
100%
7 Ratings

Territory management

8.5
85%
3 Ratings
5.4
54%
6 Ratings

Opportunity management

8.5
85%
3 Ratings
8.4
84%
6 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
5.4
54%
8 Ratings

Contract management

9.0
90%
3 Ratings
5.7
57%
4 Ratings

Quote & order management

9.5
95%
3 Ratings
7.3
73%
4 Ratings

Interaction tracking

8.0
80%
3 Ratings
10.0
100%
8 Ratings

Channel / partner relationship management

9.0
90%
3 Ratings
10.0
100%
8 Ratings

Customer Service & Support

9.2

ADAPTcrm

92%
8.3

Infor CRM

83%
Infor CRM ranks higher in 2/3 features

Case management

9.5
95%
3 Ratings
10.0
100%
3 Ratings

Call center management

9.0
90%
3 Ratings
5.0
50%
3 Ratings

Help desk management

9.0
90%
3 Ratings
10.0
100%
3 Ratings

Marketing Automation

8.8

ADAPTcrm

88%
2.5

Infor CRM

25%
ADAPTcrm ranks higher in 2/2 features

Lead management

9.0
90%
3 Ratings
3.9
39%
7 Ratings

Email marketing

8.5
85%
3 Ratings
1.0
10%
6 Ratings

CRM Project Management

9.0

ADAPTcrm

90%
4.2

Infor CRM

42%
ADAPTcrm ranks higher in 3/3 features

Task management

9.5
95%
3 Ratings
7.1
71%
7 Ratings

Billing and invoicing management

8.5
85%
3 Ratings
3.6
36%
1 Rating

Reporting

9.0
90%
3 Ratings
2.1
21%
5 Ratings

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
4.2

Infor CRM

42%
ADAPTcrm ranks higher in 3/3 features

Forecasting

9.0
90%
3 Ratings
3.6
36%
4 Ratings

Pipeline visualization

8.5
85%
3 Ratings
7.0
70%
5 Ratings

Customizable reports

9.5
95%
3 Ratings
2.1
21%
8 Ratings

Customization

8.5

ADAPTcrm

85%
8.6

Infor CRM

86%
ADAPTcrm ranks higher in 2/4 features

Custom fields

8.5
85%
3 Ratings
10.0
100%
9 Ratings

Custom objects

8.0
80%
3 Ratings
7.0
70%
7 Ratings

Scripting environment

8.5
85%
3 Ratings
7.2
72%
4 Ratings

API for custom integration

9.0
90%
2 Ratings
10.0
100%
6 Ratings

Security

8.8

ADAPTcrm

88%
10.0

Infor CRM

100%
Infor CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
10.0
100%
6 Ratings

Role-based user permissions

8.6
86%
3 Ratings
10.0
100%
6 Ratings

Social CRM

8.5

ADAPTcrm

85%
3.5

Infor CRM

35%
ADAPTcrm ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
4.0
40%
2 Ratings

Social engagement

8.0
80%
3 Ratings
3.0
30%
2 Ratings

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%
2.9

Infor CRM

29%
ADAPTcrm ranks higher in 2/2 features

Marketing automation

9.0
90%
3 Ratings
3.0
30%
4 Ratings

Compensation management

8.5
85%
2 Ratings
2.7
27%
1 Rating

Platform

8.5

ADAPTcrm

85%
5.0

Infor CRM

50%
ADAPTcrm ranks higher in 1/1 features

Mobile access

8.5
85%
2 Ratings
5.0
50%
4 Ratings

Attribute Ratings

  • ADAPTcrm is rated higher in 2 areas: Usability, Support Rating
  • ADAPTcrm and Infor CRM are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
9.0

Infor CRM

90%
17 Ratings

Likelihood to Renew

ADAPTcrm

N/A
0 Ratings
9.0

Infor CRM

90%
8 Ratings

Usability

9.0

ADAPTcrm

90%
2 Ratings
7.8

Infor CRM

78%
4 Ratings

Availability

ADAPTcrm

N/A
0 Ratings
9.0

Infor CRM

90%
2 Ratings

Support Rating

9.0

ADAPTcrm

90%
2 Ratings
8.0

Infor CRM

80%
2 Ratings

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Infor CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Infor CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Infor CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Infor CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

Infor CRM

Infor CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Infor CRM

Infor CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Infor CRM

Infor CRM 8.0
Based on 2 answers
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Infor CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Infor CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison