What users are saying about

Adobe Analytics

Top Rated
400 Ratings

Dynatrace

67 Ratings

Adobe Analytics

Top Rated
400 Ratings
Score 7.6 out of 101

Dynatrace

67 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

Adobe Analytics

Adobe Analytics is great for customizing once you get used to the bogged down UI and the unhelpful location of items. we've used it to mimic paywall systems of costly companies. We have base reports set up to manage our paywalls set up in Adobe and they work great. But getting at the minute data is where the issue comes in and the add-ons are needed.
Nathan Collins profile photo

Dynatrace

It is great to help solve complex performance issues in R&D but more specifically in a Production environment. It allows finding root cause analysis thanks to profiling and AI. On the other hand, the first step of a discovery of the location if a problem in a very complex, containerized infrastructure will be more easily done through network monitoring dedicated applications, like data dog, extra hop.
Philippe REY profile photo

Feature Rating Comparison

Application Performance Management

Adobe Analytics
Dynatrace
7.6
Application monitoring
Adobe Analytics
Dynatrace
8.4
Database monitoring
Adobe Analytics
Dynatrace
6.5
Threshold alerts
Adobe Analytics
Dynatrace
7.8
Predictive capabilities
Adobe Analytics
Dynatrace
7.1
Application performance management console
Adobe Analytics
Dynatrace
7.9
Collaboration tools
Adobe Analytics
Dynatrace
7.0
Out-of-the box templates to monitor applications
Adobe Analytics
Dynatrace
7.9
Application dependency mapping and thresholding
Adobe Analytics
Dynatrace
7.8
Virtualization monitoring
Adobe Analytics
Dynatrace
7.4
Server availability and performance monitoring
Adobe Analytics
Dynatrace
8.0
Server usage monitoring and capacity forecasting
Adobe Analytics
Dynatrace
7.2
IT Asset Discovery
Adobe Analytics
Dynatrace
7.7

Pros

  • Next Page Flow reports provide a quick and easy way to see what path customers are taking on the website.
  • The flexibility that creating segments gives the user for analysis purposes is great. A lot of insights can be generated when different segments are compared.
  • The web interface allows for users to quickly pick up on how to use Adobe Analytics, which is a huge advantage over just pointing people to where the raw data can be found since middle management and executives shouldn't be spending time coding and trying to get the data into a visually useful format.
Albert Ihm profile photo
  • It gathers system monitoring, profiling and dashboarding features in one tool.
  • The API is complete.
  • The reactivity of technical and commercial staff is great.
Philippe REY profile photo

Cons

  • The navigation, especially the left nav, has always been confusing, especially for new users. It has improved A LOT over the last few years, but there's still lots of room for improvement.
  • The charts are never good, it's really hard to get an out-of-the-box chart on Analytics that actually makes sense.
  • Account switching through marketing cloud is still a little buggy sometimes.
Thais Guimaraes, OMCP profile photo
  • Dynatrace SaaS still lacks some features allowing to automate configuration.
Pascal Deloye profile photo

Likelihood to Renew

Adobe Analytics9.8
Based on 29 answers
We've found multiple uses for Adobe Analytics in our organization. Each department analyzes the data they need and creates actionables based off of that data. For E-Commerce, we're constantly using data to analyze user engagement, website performance and evaluate ROI.
Natasha Watts profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Analytics6.8
Based on 9 answers
Again, learning how to use the system is difficult. It is nearly unusable if you haven't received training, and training from Adobe is EXTREMELY expensive
Nicholas Dragon profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Analytics9.0
Based on 5 answers
Adobe SiteCatalyst has a good up-time track record, but there are cases in which the interface reports a "Network Acceleration" issue, which can be frustrating. There are also times when data can be "latent" for customers, but most of these cases are due to spikes in traffic or temporary server issues.
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Analytics8.5
Based on 4 answers
For the most part, Adobe SiteCatalyst reports work ok, but there are cases in which reports take a long time to return. These cases are usually when too much data has been stored in Conversion Variables (eVars).
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Analytics5.7
Based on 9 answers
I give the rating of a 4 just because it seems more like a process that is failing. Any time I have put a request in, they have taken days, sometimes weeks, to get back to me and even then, the issue may still persist. I believe this is the biggest weakness of the Adobe Analytics tool and has a lot of room for improvement.
Nathan Normand profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Adobe Analytics3.6
Based on 3 answers
Myself and others have found the in-person training ok, but not outstanding. Trainers are good at explaining how to use the product features, but sometimes lack "real-world" experience on how to use the product as they are people who have often not previously been web analysts. There is also a shortcoming in company-provided training on advanced uses of the product. The implementation training is very good.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Analytics8.0
Based on 4 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Analytics8.0
Based on 7 answers
The success of implementations depend primarily on the solution design, and also on the ability to work with developers to get the solution implemented correctly. This is not an aspect of the product per se.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

I have just recently started to evaluate GA and reserve judgement at this time to compare it against Adobe Analytics. That said, the usability and user experience of the GA platform is much more intuitive and user friendly. The ability to customize GA seems comparable to Adobe Analytics. I have not yet had gone through a support experience with GA.
Ahmad Rahman profile photo
AppDynamics was not able to deliver in ours. Very specific context.
Pascal Deloye profile photo

Return on Investment

  • Campaign optimisation, we run many campaigns so getting rapid feedback is essential for making changes or terminating if there's poor performance.
  • It's the essential tool for telling us how to make change on our website.
  • An essential 2nd data source for cross checking data from BI and other systems.
  • Increased employee efficiency as users become self sufficient with data opposed to making requests through BI.
Richard Hayes profile photo
  • ROI is more in the terms of dollars saved by an engineer's time spent on issues
  • More time to spend on life when it comes to work-life balance. Less time with midnight calls troubleshooting for hours
  • Business value of less performance degradation or outages. Less loss of revenue
Nestor A. Zapata profile photo

Pricing Details

Adobe Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dynatrace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details