What users are saying about

MindTouch

Top Rated
179 Ratings

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

MindTouch

Top Rated
179 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

MindTouch

Because of the many ways MindTouch can be structured any business providing customer support and documentation can benefit
Travis Sousa profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
MindTouch
WYSIWYG email editor
Adobe Business Catalyst
2.7
MindTouch
Dynamic content
Adobe Business Catalyst
8.9
MindTouch
Ability to test dynamic content
Adobe Business Catalyst
7.3
MindTouch
Landing pages
Adobe Business Catalyst
6.6
MindTouch
A/B testing
Adobe Business Catalyst
7.0
MindTouch
Mobile optimization
Adobe Business Catalyst
8.0
MindTouch
Email deliverability
Adobe Business Catalyst
8.2
MindTouch
List management
Adobe Business Catalyst
3.3
MindTouch
Triggered drip sequences
Adobe Business Catalyst
6.8
MindTouch

Lead Management

Adobe Business Catalyst
1.9
MindTouch
Lead nurturing
Adobe Business Catalyst
1.9
MindTouch
Lead scoring and grading
Adobe Business Catalyst
2.3
MindTouch
Data quality management
Adobe Business Catalyst
1.5
MindTouch
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
MindTouch

Campaign Management

Adobe Business Catalyst
2.5
MindTouch
Calendaring
Adobe Business Catalyst
2.6
MindTouch
Event/webinar marketing
Adobe Business Catalyst
2.4
MindTouch

Social Media Marketing

Adobe Business Catalyst
8.2
MindTouch
Social sharing and campaigns
Adobe Business Catalyst
7.8
MindTouch
Social profile integration
Adobe Business Catalyst
8.6
MindTouch

Reporting & Analytics

Adobe Business Catalyst
7.1
MindTouch
Dashboards
Adobe Business Catalyst
8.1
MindTouch
Standard reports
Adobe Business Catalyst
7.1
MindTouch
Custom reports
Adobe Business Catalyst
6.2
MindTouch

Platform & Infrastructure

Adobe Business Catalyst
6.3
MindTouch
API
Adobe Business Catalyst
6.7
MindTouch
Role-based workflow & approvals
Adobe Business Catalyst
7.1
MindTouch
Customizability
Adobe Business Catalyst
6.1
MindTouch
Integration with Salesforce.com
Adobe Business Catalyst
5.5
MindTouch

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • MindTouch has build a relevant platform to create and host public facing help content. It is easy to use yet robust enough to get highly technical with API's and seamless integrations.
  • MindTouch continues to revolutionize customer success. In the two years I have subscribed to their services, they continue to release new and useful features, educate and inspire the industry, drive innovation, and build strategic partnerships for long-term success.
  • MindTouch provides amazing customer and technical support. On top of a stellar product, they go out of there way to offer the best customer experience.
  • The Company Culture at MindTouch is impressive. Upon several visits to headquarters in downtown San Diego I have had the pleasure to become aquatinted with many of the employees. The company is comprised of stand-out talent and exceptional people working for the common goal of customer success
  • A dominate social media presence. If you want to know about MindTouch, you don't have to go very far. These guys are experts at what they sell and practice everything they preach.
Travis Sousa profile photo

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • Every emerging technology strives to improve. Not all problems are foreseeable and bugs exist. If I could dream up where MindTouch can improve, I can assure you they have already begun.
  • The standard pay structure of buying a full year in advance might be tuff for smaller startups
  • I would love MindTouch to provide video hosting as part of their service.
Travis Sousa profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Adobe, is very expensive, has a solid background and produces quality programs. You can't argue with that
No photo available
MindTouch8.8
Based on 18 answers
Overall, we are extremely happy with the product and customer support. Beyond that, we've invested a lot of time and money into our site, and to move to a different platform wouldn't make sense for us.
Lisa Fontaine profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
MindTouch7.3
Based on 29 answers
I would give it a perfect score if it handles private content better.
Vernon Forbes profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
MindTouch7.9
Based on 10 answers
It feels very responsive both in editor mode and when browsing and searching for content as an unauthenticated user of the site. Service windows are announced well ahead of time, so I have never experienced downtime to the extent that I have been unable to get work done.
Olav Andreas Frenning profile photo

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
MindTouch7.4
Based on 31 answers
Quick response to tickets logged on their portal. Support takes their time and uses industry tools for screen sharing for detailed walk through on simple to complex issues. Their customer success center provides a good starting point for advanced customization options of the application
Chad Kipper profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
MindTouch8.7
Based on 5 answers
Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
Olav Andreas Frenning profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
MindTouch7.9
Based on 10 answers
Implementation was fairly quick. Migration of content from our old CMS could be started right away, while we had a design agency work on the visual aspects of the site. Although some tweaking and CSS troubleshooting was required underway, the system was functional and could be used by ourselves and our customer base from the first week of launch, albeit without the custom styling completely implemented. I'd say that's pretty good.
Olav Andreas Frenning profile photo

Alternatives Considered

I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
Jerry Dever profile photo
I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and spent one year writing content and developing our support agency. Again, our customers were upset about submitting help tickets and waiting for answers. They wanted access to self-help while working with a customer. Today we continue to use Service Cloud with MindTouch integration and have found complete success. There is simply no other solution I know of that is a flexible and easy to use as MindTouch when it come to providing customer success and product support
Travis Sousa profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
MindTouch2.6
Based on 3 answers
We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
Ziv Peled profile photo

Return on Investment

  • Better customer service
  • Increased efficiency in deploying websites
  • Customer satisfaction with the system
Scott Shefler profile photo
  • Easier merchant integrations due to public availability/discoverability of documentation.
  • Building positive brand/team image due to the availability of nice-looking and informative documentation.
  • Faster iterations on and additions to documentation to support beta/new products.
Ben Mo profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MindTouch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$0*
1.  included with license
Additional Pricing Details