What users are saying about

Adobe Experience Manager

Top Rated
147 Ratings

Satmetrix

15 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

Satmetrix

15 Ratings
Score 5.5 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
Diana Williams profile photo

Satmetrix

I found their Consulting Survey implementation team to be highly helpful and worth the $ investment.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
Satmetrix
Role-based user permissions
Adobe Experience Manager
8.1
Satmetrix

Platform & Infrastructure

Adobe Experience Manager
7.7
Satmetrix
API
Adobe Experience Manager
7.5
Satmetrix
Internationalization / multi-language
Adobe Experience Manager
7.9
Satmetrix

Web Content Creation

Adobe Experience Manager
7.1
Satmetrix
WYSIWYG editor
Adobe Experience Manager
8.3
Satmetrix
Code quality / cleanliness
Adobe Experience Manager
6.9
Satmetrix
Admin section
Adobe Experience Manager
7.2
Satmetrix
Page templates
Adobe Experience Manager
6.9
Satmetrix
Library of website themes
Adobe Experience Manager
5.8
Satmetrix
Mobile optimization / responsive design
Adobe Experience Manager
8.0
Satmetrix
Publishing workflow
Adobe Experience Manager
7.8
Satmetrix
Form generator
Adobe Experience Manager
6.0
Satmetrix

Web Content Management

Adobe Experience Manager
6.2
Satmetrix
Content taxonomy
Adobe Experience Manager
7.2
Satmetrix
SEO support
Adobe Experience Manager
6.9
Satmetrix
Bulk management
Adobe Experience Manager
5.4
Satmetrix
Availability / breadth of extensions
Adobe Experience Manager
6.5
Satmetrix
Community / comment management
Adobe Experience Manager
5.3
Satmetrix

Survey Format & Appearance

Adobe Experience Manager
Satmetrix
8.0
Survey templates
Adobe Experience Manager
Satmetrix
8.0
Themes
Adobe Experience Manager
Satmetrix
8.0
Custom logo/branding
Adobe Experience Manager
Satmetrix
8.0

Survey Content

Adobe Experience Manager
Satmetrix
8.0
Changes to live survey
Adobe Experience Manager
Satmetrix
8.0
Question design help
Adobe Experience Manager
Satmetrix
8.0
Multiple question types
Adobe Experience Manager
Satmetrix
8.0

Survey Logic

Adobe Experience Manager
Satmetrix
8.0
Survey logic flexibility
Adobe Experience Manager
Satmetrix
8.0

Survey Reporting & Analytics

Adobe Experience Manager
Satmetrix
8.0
Response tracking
Adobe Experience Manager
Satmetrix
8.0
Data export
Adobe Experience Manager
Satmetrix
8.0
Standard reports
Adobe Experience Manager
Satmetrix
8.0
Custom reports
Adobe Experience Manager
Satmetrix
8.0
Analytics
Adobe Experience Manager
Satmetrix
8.0

Survey Administration & Security

Adobe Experience Manager
Satmetrix
8.0
Access controls
Adobe Experience Manager
Satmetrix
8.0
Compliance
Adobe Experience Manager
Satmetrix
8.0

Pros

  • Manages web content with an intuitive WYSIWYG authoring experience.
  • Manages Digital Assets used by your website such as images, audio, documents, etc.
  • Creates an simple easy to use experience to generate web content. Centers all web content generation around the author.
Vagner Polund profile photo
  • Provides out of the box analytic charts, graphs, and data.
  • Is flexible in the number of surveys you can send.
  • Has a "survey builder" which makes creating surveys and survey logic easy.
Lawrence Kravitz profile photo

Cons

  • A lot of the OOB (Out Of the Box) components are still a little buggy and not fully ready to go without some minor tweaks.
  • Since the software was acquired not too long ago by Adobe, a lot of Adobe integrated solutions are not fully baked yet. That is getting better with time.
Vagner Polund profile photo
  • They do not listen to their own customers' complaints
  • The usability and flexibility of their reporting solution was extremely poor
  • SMEs cannot expand on knowledge beyond high level presentation bullets
No photo available

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
Satmetrix5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
No photo available

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Adobe CQ mostly for the ease of page authoring in brought to our non-technical staff. Powerful and simple UI widgets made it very simple for our merchandiser to create, edit and publish new pages. It also allowed us to customize those widgets to fit their needs while keeping the same clean experience. We also saw a plus in the ability to run activation workflows based on our own organization hierarchy, which helped make sure the right pages were exposed to the right eyes before going live. Overall, it was the mixture of user-friendliness of the authoring interface with the robustness of the technology stack that convinced us to go with CQ.
Fernando Galeano profile photo
Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity increased user adoption exponentially. Now 70K users actively report on VOC in a usable "do it yourself" model.
No photo available

Return on Investment

  • AEM has allowed our team to promote high value webinars and passes contact data to our marketing automation tool for a syncronized experience.
  • AEM allows for a work stream and multiple authors for quickly publishing thought leadership articles.
  • From blogs to home screens, AEM allows us to build for many types of marketing projects.
No photo available
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Satmetrix

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details