What users are saying about
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539 Ratings

ADP Workforce Now

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539 Ratings
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Score 7.3 out of 101
5 Ratings
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Score 7 out of 101

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

WorkForce Suite

EmpCenter is really well suited for companies with minimal variety in time keeping needs. Certainly somewhere that has fairly regular work schedules and operational needs the system would be programmed for and meet those needs quite well. I think they assert themselves as a product specifically for those more complex companies, and I believe it is one of a few products available for companies with many employee types and complex work schedule and pay needs, but because of those complexities each have their own specific customizations I feel it is difficult for the company to then manage the different products that end up existing. Each ends up being unique so applying large scale changes doesn't work well as something we may request and need if applied over EmpCenter in general may cause problems for another company. Therefore everything has to be done on an individual basis and is more time consuming and costly.
Traci Yates profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.9
WorkForce Suite
Employee demographic data
ADP Workforce Now
8.2
WorkForce Suite
Employment history
ADP Workforce Now
8.3
WorkForce Suite
Job profiles and administration
ADP Workforce Now
7.9
WorkForce Suite
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
WorkForce Suite
Organizational charting
ADP Workforce Now
6.9
WorkForce Suite
Organization and location management
ADP Workforce Now
7.8
WorkForce Suite
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.5
WorkForce Suite

Payroll Management

ADP Workforce Now
8.4
WorkForce Suite
Pay calculation
ADP Workforce Now
8.9
WorkForce Suite
Support for external payroll vendors
ADP Workforce Now
7.7
WorkForce Suite
Benefit plan administration
ADP Workforce Now
8.4
WorkForce Suite
Direct deposit files
ADP Workforce Now
8.9
WorkForce Suite
Salary revision and increment management
ADP Workforce Now
8.1
WorkForce Suite
Reimbursement management
ADP Workforce Now
8.4
WorkForce Suite

Leave and Attendance Management

ADP Workforce Now
8.4
WorkForce Suite
Approval workflow
ADP Workforce Now
8.0
WorkForce Suite
Balance details
ADP Workforce Now
8.7
WorkForce Suite
Annual carry-forward and encashment
ADP Workforce Now
8.5
WorkForce Suite

Employee Self Service

ADP Workforce Now
8.3
WorkForce Suite
View and generate pay and benefit information
ADP Workforce Now
8.8
WorkForce Suite
Update personal information
ADP Workforce Now
8.8
WorkForce Suite
View company policy documentation
ADP Workforce Now
8.7
WorkForce Suite
Employee recognition
ADP Workforce Now
7.7
WorkForce Suite
View job history
ADP Workforce Now
7.7
WorkForce Suite

Asset Management

ADP Workforce Now
6.0
WorkForce Suite
Tracking of all physical assets
ADP Workforce Now
6.0
WorkForce Suite

HR Reporting

ADP Workforce Now
7.4
WorkForce Suite
Report builder
ADP Workforce Now
7.4
WorkForce Suite
Pre-built reports
ADP Workforce Now
7.4
WorkForce Suite
Ability to combine HR data with external data
ADP Workforce Now
7.3
WorkForce Suite

Onboarding

ADP Workforce Now
5.5
WorkForce Suite
New hire portal
ADP Workforce Now
6.1
WorkForce Suite
Manager tracking tools
ADP Workforce Now
4.8
WorkForce Suite

Performance and Goals

ADP Workforce Now
7.8
WorkForce Suite
Corporate goal setting
ADP Workforce Now
7.6
WorkForce Suite
Individual goal setting
ADP Workforce Now
8.0
WorkForce Suite
Line-of sight-visibility
ADP Workforce Now
7.5
WorkForce Suite
Performance tracking
ADP Workforce Now
8.0
WorkForce Suite

Performance Management

ADP Workforce Now
7.0
WorkForce Suite
Performance plans
ADP Workforce Now
7.2
WorkForce Suite
Performance improvement plans
ADP Workforce Now
7.1
WorkForce Suite
Review status tracking
ADP Workforce Now
7.1
WorkForce Suite
Review reminders
ADP Workforce Now
6.9
WorkForce Suite
Multiple review frequency
ADP Workforce Now
6.8
WorkForce Suite

Succession Planning

ADP Workforce Now
6.0
WorkForce Suite
Create succession plans/pools
ADP Workforce Now
5.8
WorkForce Suite
Candidate ranking
ADP Workforce Now
5.8
WorkForce Suite
Candidate search
ADP Workforce Now
6.3
WorkForce Suite
Candidate development
ADP Workforce Now
6.2
WorkForce Suite

Recruiting / ATS

ADP Workforce Now
6.9
WorkForce Suite
Job Requisition Management
ADP Workforce Now
7.9
WorkForce Suite
Company Website Posting
ADP Workforce Now
8.0
WorkForce Suite
Publish to Social Media
ADP Workforce Now
7.8
WorkForce Suite
Job Search Site Posting
ADP Workforce Now
6.8
WorkForce Suite
Duplicate Candidate Prevention
ADP Workforce Now
2.3
WorkForce Suite
Applicant Tracking
ADP Workforce Now
7.3
WorkForce Suite
Notifications and Alerts
ADP Workforce Now
7.9
WorkForce Suite

Pros

ADP Workforce Now

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo

WorkForce Suite

  • EmpCenter is accessible from many platforms, such as, web based computer interface, physical wall clock units, and smart phones and tablet products; making it convient and accessible from many different work locations and operational needs.
  • The product is customizable so it can be made to work with different needs and desires of a company. For example we have some employees who clock in and out for lunch and some who do not. We have employees who report work hours and some who only report leave time used. Being flexible in this way allows the program to address the many different employee types we pay.
  • The display is user friendly, organized and easy to follow. EmpCenter's main Dashboard screen breaks down the different activities one may want to do into catagories, time sheets are able to be displayed in three different views and printed with different information included or not depending on the users needs and wishes. Reports are available in four different print formats. Most activities are able to be customized by sorting, view type, format, etc.
Traci Yates profile photo

Cons

ADP Workforce Now

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo

WorkForce Suite

  • EmpCenter's report features need improvement. While it is nice that the user has several options for the format to receive the report in and with a recent update reports can be scheduled to run and be printed or emailed to the user or someone else of their choosing on a regular basis, daily, weekly, monthly. The reports never seem to have all of the information you need on one report and need a lot of manipulating to get the results you actually need. For example we have reports with employees names that show total hours worked, but don't include rates of pay or the job title. When employees have more than one job or rate for the work they are preforming you don't get that breakdown of information with their total hours worked. Another report includes three ways of reporting the same total hours but don't all round the same so, for example the total clocked hours may show 34.3 hours and the work study hours on the same report that should match round to 34.2. We have asked for certain data to be added to certain reports such as a supervisor name and it seems to be such a task for that to be provided and a high cost we are not getting these request met.
  • Management of time sheets when a supervisor has many employees is difficult. EmpCenter only allows for one manager to be named for each employee. In most settings this may make sense but in our environment in particular with student employees we often have more than one person who oversee different aspects of that employees work and both need access to their records. In our Housing and Dining department we have three managers who are together overseeing several hundred student employees. One manager may be primarily responsible for the employees pay rates and evaluations while another scheduling and they may not all be working at the same time. Because only one of them can have access to an employee’s time sheet if that person is not in and an employee needs assistance with something in EmpCenter the other managers can't help them. Also the display only shows up to 500 employees or assignments. We have some units who have up to eight different assignments for one employee. These areas will have several employees each with several different assignments which means several individual time sheets. This all will result in more than 500 and the supervisor has to use a search feature to get to the employees who do not display in their more user friendly list. Also this many assignments results in many time sheets and the clock times report separately for each and do not combine into one larger complete time sheet so each must be managed separately. It would be nice if there was a view that combined all hours into one time sheet view. Finally on this note when a supervisor is approving time they can only approve one time sheet per employee at a time so they have to do mass amounts of approvals and ultimately simply don't approve time sheets when they are dealing with so many.
  • Probably our largest problem is that when we do have programming that is not working properly or aspects of the system that we would like improved it is difficult to get those corrections made and made in a timely manner. I do not work directly with the company, but it has taken a few payroll cycles to get programming fixed for some things causing a lot of manual work in my area to pay employees correctly. If anyone is looking at purchasing this product I advise that they be very clear and detailed upfront with what they are getting and what is included in the cost they are being quoted. Because this is a customizable program you buy an off the shelf basic and the company works with you to price what programming will be done from there. Things we thought were covered we are finding are not and it is very costly to add other programming to our contract. I often feel it is not a high priority for them to resolve problems we are experiencing however it is very important for us and the work we are trying to do.
  • We also have problems with access to the system in different ways and needing more roles. EmpCenter has a role for a user who only has access to certain activity such as reporting their time and requesting time off, a role as a manager who can approve time off and time sheets and see their employees records, and a super user role who has more administrative access to override things and handle some of the errors and issue we may experience. in my role I am an administrator for several different areas of the campus and need to access the system at a higher level to assist employees and managers but can only have the manager role but with wider access granted. So by this I mean that I see the features a manager sees but am seen as a manager of all employees in several areas on campus where the other manager role is restricted to just that managers employees alone. In this sense I suppose this is a fourth role the system allows, but I can't do any more actions than a manager can i can just see more people. The super user role is not granted because it is at such a higher level that they can actually effect programming and this role is highly restricted so that users don't inadvertently corrupt the program. I feel there needs to be one more layer in between the super user level and the manager level. I would like to be able to delete time when employees have clocked in by mistake and simply want that removed or when there are more minor problems with a record that I can't correct. Also when a manager is out and has not delegated their employees to someone else to manage I would like to be able to make that delegation so that someone in the unit can review, correct and approve time in place of that supervisor who is gone.
  • Overall we have had many problems with things not working right and trying to get the system to calculate properly, finding ways to get information we need from it, and managing and using it. I am sure these are general growing pains anyone would have when transitioning an entire university to a new electronic system, but it has been a difficult first year. If you are thinking of implementing this program have a good communication plan, someone who is the lead and will get things taken care of when they need to be, and clear roles and responsibilities lined out so that everyone knows who does what and who to go to when there is a problem.
Traci Yates profile photo

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.8
Based on 30 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo

WorkForce Suite

WorkForce Suite 8.7
Based on 4 answers
Now that we have gone through so much time to implement the program and transition our employees to use it I don't see the university dropping it and going to another system any time soon. I think we will continue to find ways to make it work and to work around the areas that are lacking for us and work for improvments to be made as they can be.
Traci Yates profile photo

Usability

ADP Workforce Now

ADP Workforce Now 8.4
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

WorkForce Suite

No score
No answers yet
No answers on this topic

Support

ADP Workforce Now

ADP Workforce Now 7.2
Based on 15 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo

WorkForce Suite

WorkForce Suite 10.0
Based on 1 answer
Extremely knowledgeable staff that truly care about our business processes
Jeff Pohl profile photo

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

WorkForce Suite

WorkForce Suite 3.0
Based on 1 answer
No answer on this topic is available.

Implementation

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

WorkForce Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo

WorkForce Suite

EmpCenter is a new software to the company however, I only trained on the old software for a few months before EmpCenter was introduced. I think EmpCenter has a smoother data entry process and can run more in depth reports, but since this is the system I know best I cannot accurately compare it to previous software.
Shelby Royce profile photo

Return on Investment

ADP Workforce Now

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo

WorkForce Suite

  • Employees can now better track their hours and ensure they are paid accurately by payroll.
  • Timekeeping is faster and smoother for most administrators.
  • The system does need to be slightly more compatible in translating its data from the home software to another software.
Shelby Royce profile photo

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

WorkForce Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison