What users are saying about

ADP Workforce Now

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484 Ratings
24 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
24 Ratings
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Score 6.8 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SelectSuite

Organizations who have very few applications and/or very few positions posted are probably less likely to benefit as high from PeopleAdmin. Large organizations who have several positions and/or several applications/applicants can definitely benefit from this product. This product is not as well suited for performance management as I had hoped because there is not a lot of freedom to creating and designing different evaluations for different position types in the system when you have an organization that has thousands of different employees and types.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
SelectSuite
Employee demographic data
ADP Workforce Now
8.1
SelectSuite
Employment history
ADP Workforce Now
8.1
SelectSuite
Job profiles and administration
ADP Workforce Now
7.7
SelectSuite
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
SelectSuite
Organizational charting
ADP Workforce Now
6.7
SelectSuite
Organization and location management
ADP Workforce Now
7.4
SelectSuite
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
SelectSuite

Payroll Management

ADP Workforce Now
8.1
SelectSuite
Pay calculation
ADP Workforce Now
8.7
SelectSuite
Support for external payroll vendors
ADP Workforce Now
7.5
SelectSuite
Benefit plan administration
ADP Workforce Now
8.0
SelectSuite
Direct deposit files
ADP Workforce Now
8.6
SelectSuite
Salary revision and increment management
ADP Workforce Now
7.8
SelectSuite
Reimbursement management
ADP Workforce Now
7.8
SelectSuite

Leave and Attendance Management

ADP Workforce Now
8.1
SelectSuite
Approval workflow
ADP Workforce Now
8.1
SelectSuite
Balance details
ADP Workforce Now
8.1
SelectSuite
Annual carry-forward and encashment
ADP Workforce Now
8.1
SelectSuite

Employee Self Service

ADP Workforce Now
8.2
SelectSuite
View and generate pay and benefit information
ADP Workforce Now
8.7
SelectSuite
Update personal information
ADP Workforce Now
8.7
SelectSuite
View company policy documentation
ADP Workforce Now
8.5
SelectSuite
Employee recognition
ADP Workforce Now
7.6
SelectSuite
View job history
ADP Workforce Now
7.6
SelectSuite

Asset Management

ADP Workforce Now
6.0
SelectSuite
Tracking of all physical assets
ADP Workforce Now
6.0
SelectSuite

HR Reporting

ADP Workforce Now
7.0
SelectSuite
Report builder
ADP Workforce Now
7.1
SelectSuite
Pre-built reports
ADP Workforce Now
7.0
SelectSuite
Ability to combine HR data with external data
ADP Workforce Now
7.0
SelectSuite

Onboarding

ADP Workforce Now
5.5
SelectSuite
7.4
New hire portal
ADP Workforce Now
6.1
SelectSuite
7.5
Manager tracking tools
ADP Workforce Now
4.8
SelectSuite
6.7
Compliance tracking and reporting
ADP Workforce Now
SelectSuite
7.9

Performance and Goals

ADP Workforce Now
7.7
SelectSuite
5.8
Corporate goal setting
ADP Workforce Now
7.6
SelectSuite
7.0
Individual goal setting
ADP Workforce Now
7.8
SelectSuite
7.0
Line-of sight-visibility
ADP Workforce Now
7.6
SelectSuite
6.0
Performance tracking
ADP Workforce Now
7.9
SelectSuite
2.0
Subordinate goal setting
ADP Workforce Now
SelectSuite
7.0

Performance Management

ADP Workforce Now
7.4
SelectSuite
2.7
Performance plans
ADP Workforce Now
7.6
SelectSuite
4.0
Performance improvement plans
ADP Workforce Now
7.4
SelectSuite
2.0
Review status tracking
ADP Workforce Now
7.6
SelectSuite
4.0
Review reminders
ADP Workforce Now
7.3
SelectSuite
4.0
Multiple review frequency
ADP Workforce Now
7.2
SelectSuite
4.0
Plan weighting
ADP Workforce Now
SelectSuite
2.0
Rater nomination workflow
ADP Workforce Now
SelectSuite
2.0
Workflow restrictions
ADP Workforce Now
SelectSuite
1.0
Reporting
ADP Workforce Now
SelectSuite
1.0

Succession Planning

ADP Workforce Now
6.0
SelectSuite
6.9
Create succession plans/pools
ADP Workforce Now
5.8
SelectSuite
6.3
Candidate ranking
ADP Workforce Now
5.8
SelectSuite
6.3
Candidate search
ADP Workforce Now
6.3
SelectSuite
7.7
Candidate development
ADP Workforce Now
6.2
SelectSuite
7.0

Recruiting / ATS

ADP Workforce Now
6.6
SelectSuite
7.4
Job Requisition Management
ADP Workforce Now
7.9
SelectSuite
8.2
Company Website Posting
ADP Workforce Now
7.5
SelectSuite
7.2
Publish to Social Media
ADP Workforce Now
7.3
SelectSuite
7.1
Job Search Site Posting
ADP Workforce Now
6.6
SelectSuite
8.1
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SelectSuite
2.7
Applicant Tracking
ADP Workforce Now
7.2
SelectSuite
8.4
Notifications and Alerts
ADP Workforce Now
7.5
SelectSuite
7.5
Customized Application Form
ADP Workforce Now
SelectSuite
8.7
Resume Management
ADP Workforce Now
SelectSuite
6.1
Candidate Search
ADP Workforce Now
SelectSuite
7.9
Collaboration
ADP Workforce Now
SelectSuite
7.2
Task Creation and Delegation
ADP Workforce Now
SelectSuite
7.1
Email Templates
ADP Workforce Now
SelectSuite
7.7
User Permissions
ADP Workforce Now
SelectSuite
8.4
Reporting
ADP Workforce Now
SelectSuite
8.6

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Integration with jobbing.com. PeopleAdmin seamlessly populates job offerings on our jobbing.com web page.
  • PeopleAdmin handles the recruitment process very well.
  • PeopleAdmin if very good at processing job candidates up to hire.
No photo available

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • PeopleAdmin's internal report writer needs work. Currently, in version 7, reporting can only be done requisition number by requisition number. The report writer needs to be modified so it can create reports enterprise-wide.
  • PeopleAdmin's Data Mart product needs substantial modification. In version 5.8, on a monthly basis, PeopleAdmin provided us with an Microsoft Access database containing our historical data up to that period end. In version 7, the "Data Mart" contains our historical data. The Data Mart consists of over 300 files. These files are not database table downloads nor is it parts of a database data dump. Rather, the files appear to be scrapes from html pages. They contain html codes and other character data that needs to be cleaned before they can be uploaded. The files are not in a table-by-table format. Any one file can contain data from two or more tables. The format of the Data Mart makes it difficult to load the data into a database and format it in a table structure that is comparable to the Access database provided with version 5.8.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo
SelectSuite7.0
Based on 12 answers
Despite its reporting inadequacies, our users were used to PeopleAdmin and they liked the product. Most are reticent to switch major software programs due to data conversion and lack of continuity fears. Given that 7.6 is completely different on the back end and that data cannot be merged from version 5.8 to 7.6, these fears may have been unfounded
No photo available

Usability

ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
SelectSuite7.0
Based on 1 answer
No answer on this topic is available.

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
I've used both Target Recruit and HR Smart. When working with Target Recruit it quickly became apparent it was not the right solution for us. Another solution we examined prior to selection PeopleAdmin was iCIMS. iCIMS is a very social system but was not as familiar with the Higher Education recruitment processes as was PeopleAdmin.
Stephanie Gigliotti, PHR profile photo

Return on Investment

  • Positive: Payroll and HR is a one person department. Accounting does not have to be involved and can concentrate on AP and AR.
  • Negative: Payroll can not be submitted early as the funds are processed and taken from the checking account too soon. This interferes with vacations and time off.
Joey Wilinski profile photo
  • It has reduced our "time to post" by at least 3 days due to the electronic approval process.
  • It has reduced our "time to fill" significantly by increasing our exposure to applicants resulting in more applicants in a shorter time. Due to being able to ask candidates disqualifying questions, it has reduced the screening time necessary of recruiters. The electronic routing of the hire form has also reduced the process by at least 3 days as well.
  • Applicants and managers alike can see the status of the postings at all time which reduces phone calls.
  • There are system generated emails that are sent to applicants at different points which reduces fees associated with phone calls and mailings.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SelectSuite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details