Likelihood to Recommend If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review Playvox is well suited to rate and track process adherence and work quality percentual. It is also great to document coaching and track advisors' development, as well as to do knowledge checks through quizzes. It is not so appropriate if you need to see the previous coachings made, since those cannot be opened when they finished.
Read full review Pros HRIS that is personalized for the employee and addresses DE&I needs. Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials. Onboarding is an excellent way to stay in compliance and have all documents completed. Tax and Banking and resolution to any issues. Read full review monitoring the chats and calls to know your mistakes and get it solve. analyst your skills, and it makes you to know are you doing well or not. coaching and learning from your mistakes, and seeing the errors to improve your skills in handling. Read full review Cons I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly. Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update. Read full review The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load. Keep a lot of information It should have more languages for ease of control Read full review Likelihood to Renew Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
Read full review Usability I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
Read full review Reliability and Availability ADP outages are very rare
Read full review I don't think I've encountered software problems before
Read full review Performance Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
Read full review Support Rating I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Read full review In-Person Training In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review Online Training At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review Implementation Rating Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
Read full review Alternatives Considered Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
Read full review Scalability It handles very well with very sensitive data of a company especially of employees. Even provides HR services regarding recruitment services like recruitment, providing notification, even handles increment cycle of employee, any awards achieved by employees. All of this services are handled by them in very efficient way.
Read full review I think it is the best rating based on my experience
Read full review Return on Investment ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more. The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention. We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse. Read full review Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months. Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2. Read full review ScreenShots ADP Workforce Now Screenshots